City Operations Head

About the Role

We are seeking a strategic and driven Operations City Head to oversee the strategy and successful execution of our customer onboarding process in Turkey. While the Operations City Head will not personally handle onboarding, they will lead and manage a skilled team to achieve customer acquisition goals.

Roles and Responsibilities:

• Plan for city growth and market penetration.
• Responsible complete city P&L and budget allocation
• Plan and execute BTL activities across the city.
• Organize and monitor effort to acquire new customer and driver partners in respective zones
• Responsible for Strategizing and handling day-to-day operations in the city.
• Responsible for integration of ground operations with technology, core operations.
• To ensure long-term and profitable relationships with business partners and supply retention
• Gather product and market intelligence for improvement of the product
• Devise Implementation strategy for new products/process launched.
• Planning, hiring, training and effective utilization of resources in different functions.
• Implement new processes and refine existing processes in operations that fit within the organizational goals.
• Contributing to long-term goals around business and people development, including succession planning & clients’ retention.

Skills:

• Proven working experience in operations and sales track record.
• Proficiency in English and Turkish
• Market knowledge (FMCG, Logistics, E-Commerce)
• Good Analytical and problem-solving skills.
• Communication and negotiation skills
• Time management and planning skills
• People management