City Operations Manager - Omnichannel

LuLu is building the region’s leading omnichannel retail & quick commerce network , and we’re looking for passionate City Operations Managers to drive our on-ground execution. You’ll lead store and last-mile operations, manage teams, control costs, and ensure customers get a seamless experience every day.

📍 Location: UAE / Oman / KSA / Kuwait / Bahrain / Qatar

📝 Roles & Responsibilities:

• Manage store and last-mile operations for the assigned city.
• Lead and mentor city teams — including leads, executives, and fleet staff — ensuring smooth daily operations.
• Own operational costs (Opex + Capex) while delivering excellent customer and partner experience.
• Collaborate with the central team to scale business, implement initiatives, and drive process improvements.

🎯 Requirements:

• 5–8 yrs in Ops Mgmt (E-commerce / Retail / Quick Commerce / Last-mile).
• Proven city-level ops handling (warehousing, delivery, manpower).
• Skilled in process optimization, SOPs & cost control.
• Strong leadership with ability to manage large on-ground teams.
• Data-driven mindset with expertise in dashboards, KPIs & SLAs.
• Bachelor’s in Business/SCM; MBA preferred.