Claim Representative - Bodily Injury

Donegal Insurance Group  is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in:  Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA , our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our  Glassdoor  profile where our rating speaks for itself.

At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.
Job Summary
Donegal Insurance Group has an opening for a  Claim Representative  on our Casualty Claims team handling Bodily Injury Claims. As a member of our Claims team, this position is responsible for the handling casualty claims in compliance with established company standards and guidelines. Ideal candidate will possess strong interpersonal and analytical skills with a strong technical knowledge of claim handling procedures.

Responsibilities and Duties

• Investigate, evaluate, and settle claims as assigned by the Supervisor
• Monitor and direct file handling being performed by Independent Adjusters, Appraisers, and Defense Counsel
• Report all pertinent information to the Underwriting Department
• Experience handling claims in litigation required
• Experience handling claims in Ohio, Indiana, and Michigan preferred

• Minimum of 3 - 5 years of claims handling experience
• Bachelor’s Degree preferred
• Ability to learn industry specific software applications applicable to performance of position responsibilities
• Attention to detail
• Strong organizational skills
• Ability to communicate effectively in written correspondence  and strong verbal skills
• Strong problem solving and decision-making skills
• Ability to meet deadlines
• Ability to manage time effectively and work independently
• Ability to relay coverage denials and liability denials