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Claim Services Support
About the Role
Triton Claim Management, LLC is seeking a detail-oriented and service-driven Claim Services Support person to join our team. This role serves as a key operational support function within the claims department and is often the first point of contact for incoming claims and inquiries.
You will play a critical role in ensuring claims are accurately received, documented, routed, and supported, while delivering exceptional service to clients, claimants, and internal stakeholders.
Key Responsibilities
Claims Intake & Processing
- Receive, review, and distribute incoming claims, notices, and correspondence
- Assist claimants and partners with initial claim submissions and documentation requirements
- Accurately scan, index, and maintain claim file documentation
Customer Service & Communication
- Serve as a primary point of contact for incoming calls and inquiries
- Route calls appropriately, take detailed messages, and provide timely follow-up
- Deliver professional, responsive service to internal and external stakeholders
Administrative & Operational Support
- Process and route claim-related transactions, including losses and recoveries
- Perform document retrieval and research to support claim handling activities
- Assist with outgoing correspondence and general claims administration
- Support special projects and additional departmental needs as assigned
Qualifications
Required
- High school diploma or GED
- 5+ years of experience in claims, insurance operations, or customer service
- Strong attention to detail and organizational skills
- Excellent verbal and written communication skills
- Ability to problem-solve using logic and sound judgment
- Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn internal claims systems
Preferred
- Bachelor’s degree in business, Insurance, or a related field
- Working knowledge of insurance claims processes, including investigation, coverage review, and documentation
What Sets You Apart
- Strong customer service mindset with a professional, approachable demeanor
- Ability to manage multiple priorities in a fast-paced environment
- High level of accuracy and accountability
- Team-oriented with a proactive and self-motivated work style
Compensation & Benefits
Triton Claim Management offers a competitive and comprehensive compensation package, including:
- 401(k) with company match
- Comprehensive benefits package
- Professional development opportunities
Work Environment
- Hybrid work schedule (office and remote flexibility based on business needs)
- Collaborative and team-oriented culture
Why Join Triton?
At Triton, you’ll be part of a growing organization where your contributions directly impact operational excellence and client satisfaction. This is a great opportunity to grow your career in claims while working alongside experienced professionals in a supportive environment.
Triton Claim Management, LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.
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