Claims Adjuster

The Company

ProGuard Plans is a fast-growing residential warranty and service contract company specializing in protection plans for homeowners with oil tanks and septic systems. Based in Norwalk, Connecticut, we help homeowners protect themselves from unexpected repair costs while delivering responsive, high-quality customer service. As our company continues to grow, we are investing heavily in operational innovation and modern technology to improve both the customer and employee experience.

Company Culture

At ProGuard Plans, we believe great companies are built by motivated people who want to make an impact. We foster a collaborative, energetic, and forward-thinking environment where team members are encouraged to contribute ideas, solve problems, and grow professionally. As a company actively embracing new technologies and AI-driven tools, we are creating opportunities for employees to help shape smarter and more efficient ways of working. We value adaptability, accountability, and individuals who are excited to be part of a growing organization that is evolving quickly.

The Role

We are seeking an experienced Claims Adjuster to join our claims team in our South Norwalk office. This is a full-time position focused on delivering exceptional service to homeowners while efficiently managing claims from start to resolution.

Responsibilities include:

· Review, investigate, and manage homeowner claims in a timely and professional manner

· Communicate with customers, contractors, and vendors regarding claim status and coverage

· Evaluate claims documentation and determine appropriate claim outcomes

· Maintain accurate and organized claim records within company systems

· Ensure claims are handled in compliance with company policies and procedures

· Deliver empathetic and solution-oriented customer service during potentially stressful situations

· Collaborate with management and team members to improve workflows and operational efficiency

· Contribute ideas and feedback as the company continues adopting new technologies and process improvements

Compensation & Benefits:

· Salary range: $65,000 – $75,000 annually

· Healthcare, dental, and 401(k) benefits

· Paid vacation and sick leave

· Opportunity to participate in a performance-based bonus pool tied to company and individual results

· Full-time, in-person position in South Norwalk, CT

· 8-week probationary period

The Ideal Candidate

We are looking for a detail-oriented and customer-focused professional who thrives in a fast-paced environment. You may be a great fit if you:

· An interest in learning about product and product variants, and the warranty industry

· Have prior claims handling and/or insurance industry experience

· Are highly organized and able to manage multiple claims simultaneously

· Possess strong communication and problem-solving skills

· Can confidently make decisions while maintaining professionalism and empathy

· Are comfortable working with technology and learning new systems

· Enjoy improving processes and adapting to change

· Take ownership of your work and perform well independently and as part of a team

· Want to grow with a rapidly expanding company

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Can you confirm that you have relevant insurance and/or claims handling experience?
• You understand that this job is in-person initially, you can commute reliably to South Norwalk everyday, and the pay range and the role's responsibilities are good for you?

Education:

• Associate (Required)

Work Location: In person