Claims Adjuster - Powertrain

Job Title: Claims Adjuster - Powertrain

Department: Claims Administration

Pay Grade:
$25-$28/hour

Overtime Eligibility:
Non-Exempt

Date:
November, 2025

Job Summary:
The Claims Adjuster - Powertrain plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX or Jacksonville, FL. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine the cause of failure.

Minimum Qualifications:
Education

High School diploma or equivalency

Experience

1 to 2 years of Claims processing experience

Minimum 3 years of hands-on automotive repair and diagnosis experience.

Licensure, Certification, and/or Registration

Current or previous ASE Certification preferred.

Supervision Exercised

Direct Indirect N/A

Typical Positions Supervised

N/A

Primary Job Functions

• Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Periodic Job Functions

• Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required

• Spanish fluency/Bilingual a plus
• Parts and Labor Guide familiarity
• Intermediate knowledge of Windows-based computer programs
• Exceptional written and verbal communication skills
• Ability to read, analyze and interpret general business correspondence or technical procedures
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists