Claims Adjuster Trainee

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

3 weeks accrued paid time off + paid holidays each year
Health insurance (medical, dental, vision)
Annual 401(k) Employer Contribution (up to 8% of your base salary)
100% tuition reimbursement
Free on-site fitness center
Complimentary coffee and breakfast service
Hybrid work schedules
Working Advantage Discount Program
Employee Assistance Program
…and much more!

The Claims Adjuster Trainee position in the Claims Department is designed to provide a foundational understanding of both first-party and third-party insurance claims handling. The role focuses on developing essential skills for advancing within Safety’s adjusting career paths. Responsibilities include managing customer service interactions with insured individuals, third parties, and agents, beginning with the initial claim filing and extending through to the claim’s final resolution. This role has the potential for a hybrid work schedule, contingent upon job performance.

Responsibilities

Initiates the first notice of loss using Safety’s proprietary software programs.
Investigates, analyzes, and assesses liability and damages by collecting information from insureds, claimants, and witnesses.
Interprets and applies policy coverages under Safety’s various insurance policies.
Utilizes multiple software programs and databases to process and adjust claims.
Implements appropriate surcharges according to Massachusetts General Laws.
Identifies opportunities for subrogation.
Cultivates and maintains relationships with Safety’s agents through clear communication and strong customer service skills.
Establishes timely and adequate claims reserves in line with Safety’s guidelines.
Evaluates, negotiates, and secures equitable settlements for claims submitted.
Detects, investigates, and refers potential fraudulent claims to the Special Investigations Unit (SIU).
Delivers excellent customer service by responding promptly to inquiries and resolving issues within established authority levels.
Performs additional activities as required.

Qualifications

A college degree or insurance-related coursework/experience is required.
Superior organizational skills and attention to detail are necessary.
Excellent communication skills are essential.
Ability to cooperate and work effectively within a team environment.