Claims Advisor

We are seeking a talented individual to join our Claims Advisory team at Marsh. This role will be based in KSA and is a hybrid position requiring at least three days a week in the office.

Responsibilities

• Manage end-to-end claims handling for complex coverage scenarios: intake, policy and coverage identification, documentation review, independent research and accurate entry into claims systems in line with local service standards.
• Lead communications with clients, insurers, reinsurers, Third Party Administrators (TPAs) and legal/advocate representatives to progress claims, resolve queries and obtain required documentation.
• Prepare and review settlement documentation, facilitate collections and payments, monitor incoming/outstanding funds, prepare payment requisitions and keep clients/beneficiaries informed of status and timelines.
• Act as a technical and procedural referral point: provide guidance on complex coverage issues, support calculation of claim rates, identify operational risks and escalate contentious matters appropriately.
• Produce, validate and distribute claims reports and dashboards; audit claim files to ensure completeness, identify missing items and drive follow up actions to maintain high quality records.
• Mentor and support junior colleagues, contribute to standard template creation, participate in audits and recommend process improvements to increase efficiency and reduce E&O exposure.

Qualifications

• Diploma or university degree preferred (or equivalent experience) and a minimum of 5 years' insurance or financial services experience (5-7 years overall preferred), with demonstrable claims handling exposure.
• Strong written and verbal communication, numerical and organisational skills with the ability to prioritise workload and meet deadlines.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort working with claims systems/technology; sound understanding of insurance products and claims processes.

What makes you stand out

• Proven experience managing very complex or high-value claims, including multi party and cross border matters, and dealing with contentious or slow paying insurers.
• Familiarity with Line of Business placements, market practices, reinsurer/cedant interactions and working with TPAs.
• KSA market knowledge or local regulatory awareness and Arabic language skills (preferred, not essential). Relevant professional qualifications (e.g., insurance/claims certifications) are an advantage.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well being.

EEO Statement

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

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