Claims Advisor

We are seeking a talented individual to join our Claims Advisory team at Marsh. This role will be based in KSA and is a hybrid position requiring at least three days a week in the office. The Claims Advisor is a senior, client facing claims specialist responsible for handling very complex and high value claims across multiple lines of business. You will own end to end claims movements-from intake and coverage validation through settlement and payment-acting as a technical escalation point for colleagues and clients, coordinating with insurers, reinsurers, TPAs and advocates, and ensuring adherence to Marsh Professional Standards and local regulatory requirements.

Responsibilities

• Manage end to end claims handling for complex coverage scenarios: intake, policy and coverage identification, documentation review, independent research and accurate entry into claims systems in line with local service standards.
• Lead communications with clients, insurers, reinsurers, Third Party Administrators (TPAs) and legal/advocate representatives to progress claims, resolve queries and obtain required documentation.
• Prepare and review settlement documentation, facilitate collections and payments, monitor incoming/outstanding funds, prepare payment requisitions and keep clients/beneficiaries informed of status and timelines.
• Act as a technical and procedural referral point: provide guidance on complex coverage issues, support calculation of claim rates, identify operational risks and escape contentious matters appropriately.
• Produce, validate and distribute claims reports and dashboards; audit claim files to ensure completeness, identify missing items and drive follow up actions to maintain high quality records.
• Mentor and support junior colleagues, contribute to standard template creation, participate in audits and recommend process improvements to increase efficiency and reduce E&O exposure.

Requirements

• Diploma or university degree preferred (or equivalent experience) and a minimum of 5 years' insurance or financial services experience (5-7 years overall preferred), with demonstrable claims handling exposure.
• Strong written and verbal communication, numerical and organisational skills with the ability to prioritise workload and meet deadlines.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort working with claims systems/technology; sound understanding of insurance products and claims processes.

Preferred Qualifications

• Proven experience managing very complex or high value claims, including multi party and cross border matters, and dealing with contentious or slow paying insurers.
• Familiarity with line of business placements, market practices, reinsurer/cedant interactions and working with TPAs.
• KSA market knowledge or local regulatory awareness and Arabic language skills (preferred, not essential). Relevant professional qualifications (e.g., insurance/claims certifications) are an advantage.

Benefits

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• A range of career opportunities and benefits and rewards to enhance your well being.