Claims Consultant

At Strata Community Insurance, we've spent decades delivering tailored insurance solutions that protect Australia's strata communities. As a privately owned specialist insurer, we are known for our deep expertise, reliable service, and strong industry partnerships.

We're now looking for a proactive and experienced Claims Consultant to join our NSW team. Located at our Head office in North Sydney, this is a great opportunity for someone who combines technical insurance knowledge with empathy, sound judgment, and a proactive approach to resolving complex claims-someone who takes ownership, communicates with clarity, and thrives in a collaborative, fast-paced environment.

About the Role

As a Claims Consultant, you will:

• Proactively manage claims end-to-end, analysing policy terms and applying sound judgement.
• Communicate confidently and empathetically with assessors, builders, brokers, and strata managers.
• Navigate escalations and high-value decisions with care.
• Select and coordinate service providers - working with assessors, builders, legal experts, and more.
• Identify opportunities for continuous improvement to improve claims outcomes.

About You

You're a motivated insurance professional with a strong foundation in claims management. You enjoy solving problems, working with people, and making a real difference in moments that matter.

You bring:

• Prior experience managing property claims or loss adjusting.
• Strata experience would be highly valued but not essential.
• Clear, professional, and empathetic communication skills.
• A curious mindset and a drive for continuous improvement.
• Strong attention to detail and the ability to make sound decisions under pressure.
• Full working rights in Australia.

What you'll enjoy most about working at SCI

• Flexibility : the cornerstone of how we work from our Sydney office.
• Growth & Learning: Access to learning pathways through ANZIIF, Allianz, and anindividual development plan tailored to your personal and professional goals.
• Leave Benefits : option to purchase extra leave and paid parental leave with superannuation.
• Financial Safeguards : Salary continuance insurance and salary-sacrifice options.
• Wellbeing: Employee Assistance Program (EAP) accessible to you and your family to support your overall wellbeing.

Ready to Make a Difference?

If you're excited about managing claims with confidence, collaborating across specialties, and growing your career, we'd love to hear from you.

Apply now and start a fulfilling journey to build a Better, Brighter Strata Community.