Claims Coordinator - Customer Care Specialist

SCA Claim Services is a claims management firm that has been a leading provider to the insurance industry for more than four decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle or property owner's experience is paramount and deserves all possible attention and care. Through successful interactions our insurance customers will continue to rely on us above our competitors.

Job Description

Our Regional Coordinator will work in the Burbank office. You will work with the country’s largest family-owned vehicle damage appraisal businesses by helping them control the open assignments across the county by working via computer and phone with your regional set of damage appraisers. All training is provided and there is no cold calling involved. All outgoing calls and emails will be surrounding a specific pre-established assignment. In turn, you will use your proven listening and analytical abilities to build trust and rapport with the business owner in order to provide direction of proper process, answers to their questions and solutions for their needs. You will be trained on the usage of our in-house Claim Management System as well as the various aspects of the vehicle damage process and lingo. While some Over Time is granted during specific seasons of the year, there are no late evening or weekend hours.

Job Duties:

· Monitor open inventory of assignments assigned within your network of vehicle damage appraisers

· Ensure each assignment is properly progressing through completion of damage estimate process in order to meet the client’s status quality and timeliness expectations

· When needed, assist your network of appraisers in providing assignment status

· When needed, assist appraisers in securing appointments through communication with customers, body shops, tow yards, clients, etc

· When needed, act to coordinate with the client, appraiser, vehicle owner, and body shop to move the claim files forward towards resolution and meet cycle time requirements

Qualifications:

· Minimum 2 years’ customer service experience required

· High School Diploma or equivalent

· Ability to work on-site/hybrid at our headquarters in the Burbank, CA area

· Must maintain confidentiality at all times

· Work well under pressure and meet timelines

· Excellent communication - verbal, written, listening – skills

· Must be able to learn how to utilize custom designed CRM system in order to perform job duties

· Proactive mindset to identify open assignment issues and communicate resolutions with clients

· Highly motivated and goal-oriented using a queue-driven task list

· Build relationships with appraisers in assigned region

· Ability to take direction well while also demonstrating proactive behavior

· Must display a strong work ethic and honesty, and adhere and uphold Company’s core values, guidelines, policies and procedures

· Works well in team environment but also possesses a proven ability to work independently

· Strong attention to detail

· Bilingual English/Spanish, a plus

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person