Claims Education Specialist

About Us

At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!

About the Role

The Claims Education Specialist will be an office-based position that will work closely with the Director of Claims Training (DOT) with all aspects of Claims Department training and development functions, including but not limited to in-person and virtual presentations, development of curriculum, coordination of travel and meetings, and involvement with the claims audit function.

Education and Experience

• Bachelor’s degree from an accredited college (CPCU, AIC, or similar designations preferred), or comparable business background
• Experience teaching or training others
• A minimum of two years of experience in property and casualty claims is preferred

Required Skills and Abilities

• Excellent oral and written communication skills
• Strong organization skills
• Proficiency with Microsoft Office and instructional design software
• Passion for education of self and others
• Aptitude and desire to teach in a classroom or virtual setting
• Self-motivated and innovative nature

Location & Commitments

• Full-time role based at our Corporate Office in Raleigh, NC 27612
• Hybrid schedule available after 6 months of employment according to company policy
• Maintain a North Carolina Adjuster License in good standing
• Willingness to travel, including overnight, as needed.

Responsibilities of the Role

• Create relevant and timely curriculum for in-person, virtual, and Learning Management System (LMS) instruction.
• Organize and facilitate courses for both the home office and the District Claims Offices, as well as provide virtual education when required.
• Organize and Maintain Claims Training Division documents and materials.
• Support the monitoring of adjuster hiring, promotions, and designations for historical documentation and training objectives.
• Ensure that the intracompany portal and resources are regularly updated.

This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.

NOTE: Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Application Question(s):

• How many years of Property and Casualty Claims Insurance experience do you have?

Ability to Commute:

• Raleigh, NC 27612 (Required)

Work Location: In person