Claims Intake associate

Job Overview
To serve as the first point of contact for customer service incoming calls; to handle standard calls with normal supervision; and to provide information regarding general claims policies. You will need to be comfortable in a busy office environment and have very good or better communication skills (telephone based and written) who can interact with a variety of people, including homeowners, business owners, contractors, insurance companies, and utility company field technicians, be organized, have a problem-solving attitude, and be able to work independently.

Duties

• Answers incoming calls for the claims team, including calls from clients, claimants, contractors and others.
• Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses. Following up when necessary.
• Document or log all relevant phone or email communications into the claims management system.
• Process automobile and general liability claims into the management system in a timely and accurate manner
• Communicate claim action/processing with claimants and clients
• Maintain professional client relationships
• Other duties as directed

Requirements

• Prior customer service experience preferred
• High school diploma, GED, or relevant work experience.
• Good customer service skills
• Good listening and comprehension skills
• Excellent oral and written communication
• PC literate, including Microsoft Office / 365 products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Join our team as a Claims Intake Associate as an integral part of our claims management services.

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Work Location: Hybrid remote in Cincinnati, OH 45246