Claims Learning Specialist

An Unwavering Commitment…

At California Casualty, a career means more. In fact, “doing more” is what makes us “us”. Serving only firefighters, law enforcement, nurses and educators, we have developed a robust understanding of the unique challenges and risks these extraordinary individuals face. We strive to provide them with the peace of mind they deserve through exceptional home and auto insurance protection. To deliver upon this unwavering commitment, it takes a team of caring and dedicated individuals that truly have a heart for the work these Community Heroes do, holding together and strengthening our communities on a daily basis.

If this is a mission that speaks to you, our Learning Specialist II or Sr opening might just be your chance to get more out of your career. Beyond our tight knit family-owned culture and longevity as a “customer-first” insurer, a career at California Casualty ensures you can leave work everyday knowing your efforts are making a direct impact on the financial security of those who deserve it most.

From designing and maintaining course materials to working on and delivering instructor-led claims and soft-skills training, your work will ensure California Casualty is there for Community Heroes in their time of need, just as they are there for us in ours!

Your Role Explained

Roles and responsibilities of this position include…

• Training Delivery and/or Knowledge Management and/or eLearning Instructional Design: Delivers training primarily for the Claims function and may also include Sales, Customer Service, and/or Underwriting via ILT for new and existing employees. Prepares materials, sets up classroom, creates lesson plans and activities. Solicits feedback from incumbents and management to determine training effectiveness. Provides coaching and support for new hires and existing employees following training and by manager request; Reviews, maintains, and updates online Knowledge Management documentation. Organizes, categorizes, catalogs and archives documentation as required. Verifies/validates new and existing production content and functionality through user testing and content approval process. Ensures consistency of design across multiple departments. Reviews content and applies knowledge of company procedures to ensure accuracy and eliminate/reduce redundancy. Encourages the use of the system functionality by educating users and client groups. Collaborates with departments on the structure of the documents. Creates and/or edits knowledge management system user documentation using an XML editor. Updates system with new and modified documents; Designs eLearning courses for various functions as needed. Collaborates with internal customers to ensure training materials are up to date.
• Training Design & Development: Ensures training materials are up to date. Applies various design skills to modify and update job aides, learner/instructor guides, and PowerPoint presentations as needed.

Other Duties as Required: Job may require fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

What We’re Looking For

To ensure success within this role, we are looking for the following...

• High School Diploma or Equivalent Required
• BA/BS in Education or Equivalent Field Preferred
• 2+ Years of APD & BI Claims Adjusting Experience Required
• 4+ Years of Experience Delivering Training Solutions and/or 2+ Years of Knowledge Management Experience Preferred
• Some Instructional Design Experience Preferred
• Some Soft Skills Training Experience Preferred

Depending upon education and experience, this position can be filled at either the Learning Specialist II or Learning Specialist Sr level.

Ability to work in our Colorado Springs Service Center is highly preferable.

The pay ranges for the Learning Specialist II and Learning Specialist Sr positions are $58,926 - $88,421 and $64,813 - $97,261 per year respectively; however, base pay offered may vary depending on job-related knowledge, skills and experience. The company also offers a full range of medical, financial and other benefits, including eligibility for the company’s performance sharing plan and paid time off such as holidays, vacation, sick and personal holidays.

California Casualty is an Equal Opportunity Employer

Pay: $58,926.00 - $97,261.00 per year

Benefits:

• 401(k)
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Colorado Springs, CO 80920