Claims Manager

Department:

Claims

Job Description:

We are seeking an experienced Claims Manager to lead a team of commercial insurance claim adjusters and drive high-quality, compliant, and efficient claim handling across all lines of business, including commercial liability, construction defect, and management liability (E&O, EPLI) claims. This role is ideal for a people-focused, results-driven leader who thrives in a fast-paced environment and brings strong technical expertise in litigation and reserving strategy .

As a Claims Manager, you will oversee complex claim investigations, evaluations, damage assessments, litigation strategy, and reserve adequacy . You will serve as a technical resource for the team, ensuring reserves are timely, accurate, and defensible, while aligning with company philosophy and actuarial expectations. You will also play a key role in mitigating risk, controlling loss costs, and strengthening relationships with underwriting, actuarial, legal, sales leadership, and agency partners

What You’ll Do

Lead & Develop a High-Performing Team

• Supervise, mentor, and support commercial lines claim adjusters handling general liability, construction defect, E&O, and EPLI claims.

• Provide technical leadership on complex coverage, liability, damages, litigation, and reserving issues.

• Conduct hiring, coaching, performance evaluations, and ongoing employee development, including litigation management and reserving best practices.

Litigation Management & Risk Control

• Oversee litigated and pre-litigation claims , including high-exposure and complex matters.

• Select, retain, and manage defense counsel; evaluate counsel performance, budgets, and billing.

• Establish litigation strategy, approve case plans, and monitor progress to ensure alignment with resolution and cost containment goals.

• Review pleadings, motions, discovery, expert reports, and evaluations.

• Evaluate settlement opportunities, attend mediations and settlement conferences, and provide settlement authority recommendations.

Reserving Strategy & Technical Oversight

• Serve as a technical manager for reserving , ensuring reserves are accurate, timely, and consistent with company philosophy and regulatory standards.

• Review and approve reserves on complex, litigated, and high-exposure claims.

• Guide adjusters on reserve rationale, documentation, and change management throughout the life of the claim.

• Partner with actuarial and finance teams on reserve adequacy reviews, trend analysis, and large loss discussions.

• Identify reserve trends, emerging exposures, and severity drivers, and recommend corrective actions.

• Support internal and external audits by ensuring reserving decisions are well-documented and defensible.

Ensure Quality, Compliance & Efficiency

• Monitor performance metrics including severity, reserve accuracy, litigation ratios, cycle time, and closure rates.

• Ensure claim handling, litigation, and reserving practices comply with state regulations, policy language, and company standards.

• Identify and implement process improvements to enhance efficiency, consistency, and customer experience.

Build Strong Internal & External Partnerships

• Collaborate closely with underwriting, actuarial, legal, sales leadership, and agency partners to support business objectives.

• Communicate effectively with insureds, brokers, defense counsel, mediators, and vendors.

• Represent the Claims Department with professionalism, integrity, and transparency.

Reporting & Operational Oversight

• Prepare and submit monthly reports summarizing team performance, litigation activity, reserve changes, and financial impact.

• Analyze loss and reserve trends within commercial liability, construction defect, and management liability lines.

• Provide strategic, data-driven recommendations to leadership to reduce volatility and improve claim outcomes.

What We’re Looking For

Required Qualifications

• 3+ years of leadership experience in a commercial lines claims environment .

• Demonstrated experience managing litigated commercial liability claims and defense counsel.

• Strong technical knowledge of reserving practices , coverage analysis, litigation management, and regulatory requirements.

• Proven ability to coach and develop claims professionals on both technical and leadership skills.

• Excellent verbal, written, and negotiation skills.

• Ability to work regularly at a computer and use standard office equipment as part of daily responsibilities.

Preferred Qualifications

• Direct experience managing construction defect, E&O, and/or EPLI claims and litigation.

• Industry designations such as CPCU, AIC , or similar certifications.

• Experience partnering with actuarial teams on reserve reviews, large loss analysis, and trend reporting.

• Proven ability to build strong relationships with internal teams and external legal and business partners.

Work Arrangement:

• Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days.

Pay Range:

Anticipated Hiring Range:

• $110,000 - $140,000 annual base salary depending on experience, qualifications, and geographic location

Benefits:

We are proud to offer our full-time regular employees a robust benefits suite that includes:

• Competitive base salary plus incentive plans for eligible team members

• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary

• Free basic life and AD&D, long-term disability and short-term disability insurance

• Medical, dental and vision plans to meet your unique healthcare needs

• Wellness incentives

• Generous time off program that includes personal, holiday and volunteer paid time off

• Flexible work schedules and hybrid/remote options for eligible positions

• Educational assistance

Equal Opportunity Employer

The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

• Know Your Rights: Workplace Discrimination is Illegal

• Your Rights Under USERRA

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Talent@themutualgroup.com .

Employment Verification

The Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected from employment discrimination based on your citizenship status and national origin.

E-Verify Program Overview

E-Verify Participation Poster

All offers of employment are contingent upon the successful completion of a background check.

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