Claims Manager

Department: Residential

Hours: Full-time Monday through Friday (8:00 a.m. to 5:00 p.m.)

Thank you for considering employment with H.J. Martin and Son!

Please complete all sections of the application to the best of your ability. Once submitted, your application will be reviewed by our hiring team, and we will contact you if your skills and experience align with our current openings.

Company Description: H.J. Martin and Son is a specialty contractor with services in residential & commercial flooring, commercial glass, walls & ceilings, doors, hardware & specialties, and millwork & FF&E, along with national retail solutions, including fixture installation. Founded in 1931, the fourth-generation company works nationwide from its headquarters in Green Bay, WI.

Position Description: The Claims Manager works closely with customers, manufacturers , and internal teams to investigate claims, resolve issues efficiently, and maintain compliance with company policies and industry standards.

Principal Responsibilities:

• Scheduling appointments with homeowners, contractors and vendors to set up inspections
• Meet with homeowners and contractors to inspect hard surface and soft surface flooring along with taking pictures of affected areas
• Explaining the claims process to homeowners and contractors
• Properly handling customer’s complaints and concerns
• Ensure a positive outcome for all customers
• Labeling electronic folders and downloading pictures into these folders for future reference
• Collecting pertinent information from RFMS, including orders, purchase orders, product information and roll numbers
• Using collected information to file a claim with the appropriate vendor or mill, via internet, fax or phone
• Figure material costs, amount of product needed, sundry amounts and the labor associated with the removal and new installation for each claim
• Creating orders once material and installation costs have been figured
• Ordering material and scheduling installs with installation department
• Saving orders with line item amounts in electronic folders for future labor requests
• Adding daily notes of interactions between yourself, vendors, mills, homeowners and contractors into the claim to track timelines and pertinent information
• Conducting follow up calls or emails to mills, vendors or reps to check status on existing open claims
• Keeping salesperson or designer informed and up to date with the status for each of their open claims
• Creating an open claims list each week or when requested for AR
• Tracking credit memos and payments for existing open claim to ensure reimbursement on all claims
• Checking job costs in Timberline software
• Adjust labor costs and enter into order prior to submitting labor requests from the mill or vendor
• Close and bill out claim orders after satisfactory reimbursements have been received
• Effectively create denial, settlement and approval letters

Other Duties As Assigned: Performs other related duties as assigned including supporting team members in the completion of their work for the purpose of ensuring the efficient and effective functioning of the business.

Experience/Education Required:

• • Bachelor’s degree is preferred, but not required
  • Flooring experience is preferred, but not required
  • Proficient with Microsoft Office and Adobe Acrobat
  • Highly organized, and ability to handle multiple project/tasks simultaneously
  • Proven ability to effectively communicate and apply policies and procedures to others
  • Strong analytical skills

Conditions of Employment: Must be able to pass pre-employment background check and drug screen. The employee is expected to all adhere to all company policies.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER