Claims Operations Supervisor - Insurance Services

About Christ Taylor Insurance
Christ Taylor Insurance is located at 4544 Post Oak Place, Suite 200, Houston, TX 77027 and is an independent Houston based Employee Benefits and Insurance brokerage firm doing business in Southeast Texas. As a firm doing business for over 50 years, we have the professional services and marketplace knowledge to help you navigate the complexities, challenges and costs of today’s rapidly changing business landscape.

Christ Taylor is committed to our many long term clients and consider them business relationships rather than accounts to be managed. Our clients rely on us to educate them and provide the necessary resources and tools they need to successfully navigate the complexities of health care reform and business and family insurance strategies.

Job Summary
We are seeking an experienced Claims Operations Supervisor to oversee daily claims-related operations within our insurance services environment. This role is responsible for supporting claims workflow efficiency, reviewing documentation processes, coordinating internal claims activity, and assisting with operational oversight to ensure timely and accurate claim handling. You will bring strong organizational leadership, insurance industry knowledge, and the ability to manage multiple priorities at Christ Taylor Insurance.

Why This Role Stands Out

• Direct involvement in claims workflow management and operational oversight.
• Professional office environment with long-term advancement potential.
• Collaborative team structure with cross-functional insurance operations support

Responsibilities

• Supervise day-to-day claims processing workflow and operational coordination.
• Monitor claim activity to ensure timely handling, documentation accuracy, and procedural compliance.
• Provide guidance and operational support to claims coordinators and administrative staff.
• Assist with onboarding and workflow training for new team members.
• Review claim-related documentation for completeness and accuracy.
• Ensure adherence to internal procedures, carrier guidelines, and insurance compliance standards.
• Identify workflow inefficiencies and Assist management with operational reporting, tracking metrics, and claims activity summaries.
• Coordinate with account managers, carriers, adjusters, and administrative teams as needed.

Requirements

• High school diploma or GED (Associate’s or Bachelor’s degree preferred).
• 3–5 years of experience in insurance claims, claims administration, insurance operations, or related industry experience.
• Prior experience in a lead, supervisory, or workflow coordination role.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a structured office environment.
• Proficiency with email, spreadsheets, and insurance-related systems or CRM platforms.
• Experience within commercial insurance or property & casualty insurance environments.
• Familiarity with claims processing procedures and insurance compliance standards.
• Experience working with agency management systems or claims tracking platforms.

Additional Benefits

• Competitive salary or hourly compensation.
• Consistent full-time hours.
• Career advancement into Claims Operations Manager roles.

We are committed to fostering an inclusive environment where your skills can flourish. We give equal opportunity, and we have a drug-free workplace focused on professional growth while supporting a healthy work-life balance.

Pay: $38.00 - $46.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person