Claims Outreach Specialist

• Deliver Proactive & Empathetic Client Outreach — Promptly contact pending clients via

• Provide Clear, Step-by-Step Guidance — Patiently explain (in simple, accessible language) how veterans can locate, download, and securely send their VA Rating Decision Letter online through VA.gov, empowering them with confidence and minimizing frustration.

• Offer Responsive Follow-Up & Support — Maintain consistent, caring communication with

• Ensure Accurate & Timely Documentation — Once received, upload the decision letter and all relevant client communications to the CRM system with meticulous attention to detail.

• Expertly Review & Update Client Profiles — Carefully analyze the rating decision letter, then update all key information—including conditions, ratings, outcomes, and other details—in the client’s profile to maintain complete accuracy and readiness for next steps.

• Prevent Delays & Keep Cases Moving Smoothly — Act as a proactive guardian of the workflow by monitoring transitions, addressing potential bottlenecks immediately, and ensuring every case advances efficiently from outreach to completion.

• Seamlessly Transition Cases — Once fully documented and ready, move completed cases through the appropriate CRM queues.

• Collaborate to Support Billing Excellence — Partner closely with the Decision Review team by providing accurate, up-to-date case details and documentation, contributing to a reliable and efficient end-to-end client experience.

Benefits

• Full-time, fully remote position - must be within Tennessee to be considered.

• Two weeks of PTO annually, with additional weeks awarded based on time with the company. (After 90 days)

• Paid holidays

• Multiple health Insurance options available

• Opportunities for professional development and advancement in a fast-growing company

• Comprehensive training and ongoing support

• Meaningful work that makes a difference in the lives of disabled veterans