Claims & Project Support Specialist

What You’ll Do

This is a hybrid support role combining Amazon claims, project coordination, and operations support for our Ordering, Shipping & Compliance Team. You’ll work closely with the department Head to keep projects moving and ensure issues are resolved quickly.

Key responsibilities include:

• Proactively pursue and assist with Amazon cases and claims (lost, damaged, or missing inventory, shipments, listings, etc.) and track case progress
• Follow up on open cases in Amazon Seller Central
• Assist Project Coordinator with overseas suppliers to support ongoing projects when needed
• Track timelines and ensure deadlines are met
• Upload and manage product documentation, testing reports, and certifications
• Support shipping and logistics coordination
• Maintain organized spreadsheets and internal records
• Handle day-to-day follow-ups and administrative tasks for the team, especially in regard to Amazon cases, Amazon SAS cases, and phone calls to Amazon.

What We’re Looking For

• Highly organized with strong attention to detail
• Comfortable managing multiple tasks and priorities
• Strong written and verbal communication skills
• Proficient in Excel or Google Sheets
• Self-motivated and reliable

Nice to have (not required):

• Exposure to Amazon Seller Central or e-commerce
• Experience in admin, logistics, or coordination roles

Pay: From $20.00 per hour

Benefits:

• Paid time off

Work Location: In person