Claims Quality Analyst

COMPANY OVERVIEW:
International Auto Logistics (IAL) is a specialized company dedicated to delivering top-tier automotive transportation and logistics services to the U.S. Government. We are committed to maintaining the highest standards of quality, accuracy, and integrity in all our operations.

POSITION SUMMARY:

The Claims Quality Analyst is responsible for the investigation, evaluation, and resolution of claims while ensuring adherence to company policies, procedures, and quality standards. This role combines claims handling expertise with quality assurance, audit, and training responsibilities.

The position supports operational excellence by developing and maintaining policies and procedures, delivering training programs, conducting quality audits, and driving continuous improvement initiatives across claims and operational processes.

REASONABLE ACCOMMODATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS:

POSITION QUALIFICATIONS AND REQUIREMENTS:

Claims Management & Analysis

• Investigate, analyze, evaluate, and resolve claims of minimal to moderate complexity
• Negotiate claim settlements in accordance with company policies and best practices
• Identify potentially suspicious or high-risk claims
• Ensure accurate and timely entry of claim data and documentation
• Guide customers through the claims process with a high level of service and professionalism
• Mitigate loss and control expenses through effective claims handling techniques

Quality Assurance & Audit

• Conduct quality reviews and audits of claims and operational processes
• Assess internal controls, efficiency, and effectiveness of workflows
• Provide reporting and recommendations to leadership for process improvement
• Drive compliance with company policies, procedures, and regulatory requirements

Process Improvement & Documentation

• Develop, implement, and maintain claims, operational, audit, and training policies and procedures
• Continuously evaluate processes and recommend enhancements to improve quality and performance
• Support standardization of best practices across the organization

Collaboration & Leadership

• Work cross-functionally with claims, operations, and leadership teams
• Foster a culture of quality, compliance, and continuous improvement
• Participate in special projects and other duties as assigned

Education / Certifications / Licenses

• Bachelor’s degree or equivalent experience
• 2-3+ years of experience in claims handling and processing
• 2-3+ years of experience in quality, audit, or related field
• Strong knowledge of claims processes, customer service, and negotiation techniques
• Understanding of applicable statutes, regulations, and industry best practices
• Strong analytical, problem-solving, and risk assessment skills
• Excellent written and verbal communication skills
• Proven ability to make sound, timely decisions using independent judgment
• Strong organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to collaborate effectively and maintain professional relationships
• Self-motivated with ability to work independently
• Ability to adapt to changing priorities and environments
• Valid driver’s license and reliable transportation
• Ability to travel domestically and internationally (up to ~10%)
• Passport required (no travel restrictions)
• Drug testing as we are a Drug free environment
• Service- disabled Veterans, Veterans and family members of Veterans are encouraged to apply

PHYSICAL REQUIREMENTS: Must be able to work with period of sitting, standing, walking and bending.

WORKING CONDITIONS: Open office environment (Business casual). Occasional travel with exposure to varying conditions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. Job Descriptions are not all inclusive. Assignments may vary to ensure the efficiency of the business It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person