Claims Representative

Ready to Drive Success?
Join CRST as a Claims Representative and help us deliver on our promises while driving success that enables people to live and thrive. We’re looking for talented individuals ready to bring this vision to life.

CRST’s Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. From delivery to installation and assembly, demand for these services has grown significantly. Home Solutions is proud to work with retail and client partners to provide convenient solutions for consumers.

How You’ll Work:

Location: Onsite-Amherst NY
Hours: Monday to Friday (8:00 am to 4:30 pm)
Compensation: Compensation: This pay scale represents a good faith estimate of the hourly range the company reasonably expects to pay upon hire for this position: $17 – $21 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

Job Summary:
Responsible for taking first report calls of accidents from drivers, assigning adjusters as needed, inputting the information into the computer system, notifying third-party administrators of accidents and performing required follow-up on all these functions. Management, analysis and processing of—and reporting on—insurance and self-insurance programs and claims. Risk management personnel manage the company’s risk by analyzing and purchasing risk transfer products, assessing, investigating and settling claims to limit ultimate liability, monitoring and assisting the work of outside legal counsel and third-party claims administrators, and reporting on loss history and trends to safety and operations departments and executive leadership.

Essential Duties and Responsibilities:

Take first reports of accidents and Enter accident information into computer
Obtain and file copies of police reports, photos and other accident-related documents
Follow up on missing documentation regarding the accident
Execute the investigation for root cause analysis and evaluate liability exposure
Set up third-party field adjusters as needed on more serious claims to get to the scene for documentation to preserve evidence
Communicate accident notices to internal clients
Audit each incident report for accuracy and completeness before escalating the claim status
Coordinate information with the company’s insurers and/or third-party administrator
Commence claims adjudication as directed by supervisor
Obtain records timely for evidence preservation in anticipation of litigation

Required Skills:

1-3 years of previous insurance/claims experience
Customer Service and Communication
Complex Problem Solving and Critical Thinking
Judgement and Decision Making
Good Time Management
Self-Motivated and Detail-Oriented
Experience with claim management systems and Microsoft Office required

Why CRST?
CRST is celebrating 70+ years of grit, growth, and forward momentum — a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

Core Values:

Safety at the Core of All We Do
Integrity in Every Decision and Action
Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.