Claims Representative Trainee

Catholic Mutual Group (CMG) is the leading provider of property, liability, and employee benefit coverage and related services for the Catholic Church throughout the United States and Canada. We are seeking a motivated and detail-oriented individual to join our Claims Department as a Claims Representative Trainee.

Position Overview The Claims Representative Trainee position is an entry-level role designed to learn the claims adjusting process through structured training and hands-on experience. Under the guidance of experienced claims professionals, the trainee develops foundational knowledge of coverage, investigation, customer communication, documentation, and claims systems while contributing to the overall efficiency of the Claims Department.

Key Responsibilities • Learn and understand the full claims process, including claims terminology, coverage interpretation, investigations, reserving, negotiation practices, fraud recognition, subrogation potential, and legal considerations. • Receive and review claim assignments from insureds under supervision. • Learn how to adjust claims directly or assist with assignments to independent adjusters. • Receive training on proper customer service and professional communication standards. • Review claim files to ensure adequate documentation to support claim decisions and payments. • Learn how to review insureds’ claims history and identify potential risk or coverage concerns. • Assist in maintaining accurate and organized claim documentation. • Respond to emergency after-hours calls as assigned. • Work collaboratively with other departments to support the smooth operation of the Claims Department. • Perform other duties as assigned, consistent with the trainee nature of the role.

Qualifications • Bachelor’s degree or equivalent experience relevant to property and casualty adjusting. • Strong verbal and written communication skills; extensive telephone contact required. • Willingness to learn technical insurance principles and claims procedures. • Detail-oriented with strong organizational skills. • Ability to manage multiple tasks and projects simultaneously. • Proficiency in Microsoft Office Suite or willingness to learn required systems.

Benefits • Competitive starting pay • Paid holidays, vacation, and sick leave • 403(b) retirement plan with company match • Paid life and AD&D insurance and long-term disability coverage • Paid job-related training and continuing education • Comprehensive medical, dental, and vision insurance • 36-hour work week with Friday afternoons off • Hybrid work schedule and flexible hours available after training period • Relaxed business casual dress code

Catholic Mutual Group is an equal opportunity employer.