Claims Research Specialist

Who We Are

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We’re Looking For

We’re looking for someone who can positively interact with our customers, potential responsible parties, as well as other employees. As a Claims Research Specialist, we expect you to process utility property and damage claims in accordance with CMR's established guidelines and procedures.

On a Typical Day, You'll

• Verify that data is accurate and complete
• Analyze and research information to determine the correct party is being billed
• Record claim information via data entry into CMR's customized software applications
• Respond to client and potential responsible party requests for information via email and telephone
• Communicate with co-workers, management, and clients in a courteous and professional manner

Required Skills

• Excellent attendance and punctuality
• Accurate data review and data entry skills
• Excellent communication (written and verbal) and interpersonal skills
• Analytical and processing skills
• Time management and ability to prioritize work
• Organized, thorough and detail-oriented
• Basic to Intermediate knowledge of Microsoft Office Suite
• Ability to work independently with minimal supervision
• Ability to establish an appropriate work environment within your own home, including a high-speed internet connection. CMR provides the necessary computer equipment and a monthly reimbursement for home internet service.

Education and Experience Requirements

• High School diploma or equivalent
• Adjuster experience and licensing strongly preferred
• 2 years of clerical experience preferred

Okay, But What are the Perks

• Paid time off as well as paid holidays
• Paid company half days when we reach our goals throughout the previous month
• Christmas bonus
• CMR is a 2021 The Oklahoman Top Workplaces winner!

Tiered Support Bonus System

The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!

• Level 1 = $90
• Level 2 = $130
• Level 3 = $175

CMR offers a comprehensive menu of benefits, including Medical, Dental and Vision insurance and a matched 401k

Pre-employment drug screening and criminal background checks are mandatory

CMR is an Equal Opportunity Employer