Claims Services Manager

WHO WE ARE

IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That’s over 140 years!

Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory – Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.

CLAIMS SERVICES MANAGER

Join our team and play a key role in supporting the success of our Claims Department! In this position, you’ll provide essential administrative support while also leading and mentoring our Claims Services team. You’ll help guide staff to work efficiently and reach their full potential, especially in navigating our Claims System and day-to-day operations.

This role offers the opportunity to shape the future of our claims services by contributing ideas and recommendations that improve processes and performance. You’ll also oversee SIU claim files, ensuring accuracy and compliance, while serving as a trusted resource for property and auto technical expertise.

If you enjoy developing others, you’ll find this role especially rewarding—you’ll be actively involved in training, onboarding new employees, and fostering continuous learning across the team. Additionally, you’ll build and maintain strong relationships with vendors, helping ensure smooth and effective operations.

If you’re a collaborative leader who enjoys problem-solving, mentoring, and making a meaningful impact, we’d love to hear from you!

A DAY IN THE LIFE

• Supervises and trains Claims Services personnel as assigned by the department.
• Responsible for activity related to the Claims System and all claims processing and administration by Claims Services Assistants.
• Works closely with software vendors to monitor, update and authorize changes in users, products and pricing.
• Develops and manages all vendor relations for the Claim Department.
• Coordinates all aspects of our TPA subrogation vendor, including guidelines and procedures.
• Assist all claims staff as to ISO and Flagship Services products and is mindful of all compliance issues related to same.
• Responsible for managing and making all decisions relative to the Special Investigations Unit claim files.
• Coordinate projects as assigned.
• Primary job functions involve exercising independent judgment with a wide degree of creativity and latitude being required.

DESIRED QUALIFICATIONS

• Requires a college degree or equivalent and 5+ years of property and/or casualty experience or related claims knowledge plus 3+ years of supervisory or management experience.
• Ability to read, problem solve and pay close attention to details.
• Ability to listen and communicate to the customer, both orally and in writing in a professional manner.
• Ability to communicate directives and write reports and documents in a professional manner.
• Maintain technical expertise and knowledge of current trends and techniques in the market.
• Must maintain valid driver's license – occasional travel as needed.
• Must develop and maintain strong negotiation skills.
• Ability to advise and inform claim personnel relative to Claims System and Administration.
• Must possess the ability to work well with others.

BENEFITS & PERKS

IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes hybrid and remote work arrangements, learning and development opportunities and more! Below is a list of what IMT offers our employees:

• Medical, dental, and vision insurance, AD&D insurance, 401K retirement savings accounts, spending accounts, long and short-term disability, profit share, employee assistant program and additional voluntary benefits.

The salary range for this position is $83,000.00 - $145,000.00

Starting salary will depend on level of experience

This position is not eligible for tips or commission but may be eligible for additional bonuses

WHAT DEFINES US

Our vision is to provide peace of mind in the moments that matter.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!