Claims Specialist

Claims Specialist – Household Goods

Location: Cincinnati, OH (On-site only)

Company: Planes Moving & Storage

Pay: $43,000–$52,000 a year (based on experience)

Full-time, Monday–Friday, first shift

About Us

Planes Moving & Storage is a global company with local values. What began with a single truck in Cincinnati in 1921 has grown into a third-generation, family-owned business dedicated to helping people and organizations move forward with confidence. Whether it's a local residential move or a complex supply chain project, our goal is to guide our customers to their next big milestone.

Position Summary

We are seeking an experienced Claims Specialist with household goods, moving, or relocation industry experience . This role manages household goods claims from start to finish, ensuring timely, accurate, and customer-focused resolutions. This position is 100% on-site at our Cincinnati, OH office.

Key Responsibilities

Claims Handling

• Manage household goods claims involving damage, loss, delay, and valuation disputes.
• Investigate claims by reviewing inventories, delivery documentation, photos, driver reports, and customer statements.
• Coordinate with repair firms, inspectors, and internal operations to assess damages and determine settlements.
• Negotiate settlements in accordance with regulations, valuation coverage, and carrier liability guidelines.
• Ensure full compliance with DOT/FMCSA timelines and documentation standards.
  
  
  

Customer Communication

• Communicate professionally with customers to explain findings, set expectations, and resolve disputes.
• Request missing documentation and provide timely claim updates.
• Handle sensitive or complex customer issues with professionalism and discretion.
  
  
  

Administrative & Operational Support

• Maintain accurate claim files and perform detailed data entry.
• Coordinate with drivers, warehouse teams, and third-party vendors as needed.
• Support claims adjusters by gathering required documents and records.
• Assist with cross-training across Risk, Support, and Non-HHGDs departments.
• Identify and implement process improvements to increase efficiency.
  
  
  

Other Responsibilities

• Understand and apply repair procedures and valuation coverage rules.
• Remain calm and solution-focused in high-stress situations.
• Collaborate with cross-functional teams to proactively plan for potential issues.
• Uphold company core values of TEAM: Trust, Empowerment, Accountability, Mesh.
  
  
  

Qualifications

• Household goods, moving, or relocation industry experience is required.
• High school diploma or GED required.
• Minimum 2 years of customer service or related experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Customer service–driven with the ability to manage needs efficiently.
  
  
  

Pay & Benefits

• Pay: $43,000–$52,000 a year (based on experience)
• Health, dental, and vision insurance, HSA company match
• Life and disability insurance
• Accident and critical illness coverage
• 401(k) retirement plan, company match
• Paid time off and paid holidays
  
  
  

Our Culture

At Planes, everything starts with culture. Our TEAM values guide how we communicate, collaborate, and serve our customers. We believe our culture is what sets us apart—and what helps us grow together.

Planes is an equal opportunity employer.