Claims Specialist - Workers' Compensation

Arrow Exterminators is currently seeking a highly skilled and proactive WC Claims Specialist to lead and oversee the day-to-day management of our Workers' Compensation (WC) claims. The ideal candidate will be responsible for collaborating with our Third-Party Administrator (TPA), ensuring timely, accurate, and cost-effective claim handling, maintaining compliance with applicable state WC laws, and supporting business goals through strategic claims management.

Key Responsibilities

• Oversee and coordinate all aspects of reporting, documenting, and managing workers' compensation claims.
• Serve as the primary liaison between the company and the TPA for claims handling, escalation, and resolution.
• Monitor claim activity to ensure timely investigations, accurate compensability decisions, and adherence to best practices.
• Analyze claim trends and outcomes; prepare reports for leadership on costs, reserves, and risk exposure.
• Collaborate with HR, the SVP of Risk Management, Safety, and Operations teams to support return-to-work initiatives and ensure modified duty assignments are effectively implemented.
• Review and challenge reserves, settlements, and litigation strategies to control costs and achieve favorable outcomes.
• Ensure compliance with state workers' compensation statutes, reporting deadlines, and internal policies.
• Conduct periodic claim reviews with the TPA and internal stakeholders to assess performance and identify areas for improvement.
• Provide training and guidance to internal staff on workers' compensation procedures and protocols.

Qualifications

• Bachelor's degree in Business Administration, Risk Management, Human Resources, or related field (preferred).
• 3+ years of experience in workers' compensation claims management, with direct oversight of WC claims.
• Knowledge of workers' compensation state laws and claims handling practices.
• Experience working directly with TPAs, attorneys, and medical providers.
• Exceptional communication and negotiation skills with the ability to build strong professional relationships.
• Proficient in claims management systems and Microsoft Office Suite.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Attributes

• A proactive, hands-on approach to claims oversight.
• Strong attention to detail and accuracy.
• Ability to influence outcomes through effective advocacy and collaboration.
• Proven track record of reducing claim costs and improving return-to-work outcomes.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be an ideal fit for this opportunity, please complete an initial 3- minute, mobile-friendly application so that we can review your information. We look forward to learning more about you!

We are an Equal Opportunity and a Drug-Free Workplace

The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. #ArrowExterminators

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.