Claims Supervisor I - Total Loss

ATHENS POSITION DETAILS

Position Title:

Claims Supervisor I – Property & Casualty

Department:

Property & Casualty

Reports To:

Division Claims Manager

FLSA Status:

Exempt

Job Grade:

Career Ladder:

Next step in progression could include Claims Supervisor II

ATHENS ADMINISTRATORS

Explore the Athens Administrators difference: We have been dynamic, innovative leaders in claims administration since our founding in 1976. We foster an environment where employees not only thrive but consistently recognize Athens as a “Best Place to Work.” Immerse yourself in our engaging, supportive, and inclusive culture, offering opportunities for continuous professional growth. Join our nationwide family-owned company in Workers' Compensation, Property & Casualty, Program Business, and Managed Care. Embrace a change and come make an impact with the Athens Administrators family today!

POSITION SUMMARY

Athens Administrators has an immediate need for a full-time Claims Supervisor I to support our Property & Casualty department. Management that lives less than 36 miles from our local office AND have a direct report in the office, are required to work once a week in the office. The remaining days can be worked remotely if technical requirements are met, and the employee lives in a state we operate in (includes CA, CT, FL, GA, ID, IL, MA, NY, NC, NJ, OH, OK, OR, PA, SC, TN, TX, VA and WV). Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. Employees work a 37.5-hour work week.

Athens Program Insurance Services is the centerpiece of P&C claims administration in the specialty programs marketplace. We are totally unique in that we focus only on commercial business specialization across multiple coverage lines. The Claims Supervisor will be responsible for supervising, directing and coordinating the activities of an assigned liability claims units located in both our offices and remote. This particular team is focused on property damage and total loss.

PRIMARY RESPONSIBILITIES

Our new hire should have the skills, ability, and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation. Additional duties may be assigned:

Leads or supports the auto level I trainee program including introduction in personal and commercial auto policies, proactive claims handling, interpreting auto estimates and damages, business writing and file documentation and proper techniques for evaluating and analyzing liability and fair claim settlements. Plans, schedules and supervises the work activities of the unit's personnel in reviewing, analyzing, investigating, negotiating and settling claims in compliance with established standards and expectations
Reviews auto claim loss reports, assesses complexity of submitted claims and assures claims are assigned to appropriate personnel (based on licensure, knowledge, skills and abilities) to ensure optimal claims handling within team; serves as a technical resource for staff as necessary
Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claim adjusters granted authority; appropriately reviews claim expenses and settlements that exceed personal authority limits for approval
Monitors and evaluates reserves for claims within the unit to ensure that they are adequate and that reserve adjustments are made, when necessary, consistent with established time frames and best practices
Conducts regular desk reviews of pending and closed files to determine whether claims are handled appropriately; identifies areas for improvement and discusses individual training and development needs as necessary
Tracks monthly reports on quality control, pending and closed file reviews and reserve activity to track and communicate unit performance relating to production, compliance (internal and external) opportunity areas and significant performance achievements
Maintains awareness of existing and proposed legislation, court decisions and emerging trends in all states to monitor the company's compliance with Unfair Claims Practices Act and to recommend process and/or procedure changes based on regulatory and process changes
May participate in special projects such as oversight of specific vendor roles, analyzing product or program trends, leakage, methods for pending reduction and lead interactive client discussions
Assists in the selection of and monitors the performance of external vendors.
Works closely with the Senior Claims Examiners and claims management team to identify the needs of the unit and assist with hiring, training, motivating and retaining staff, evaluating staff performance, encouraging staff development, recommending salary actions, and, as necessary, developing performance improvement plans and recommending individual terminations of employment.
Works with Management to achieve company initiatives and performance goals.
Works with clients to address issues regarding policies, programs and/or claims.
Reviews and evaluates performance of staff in accordance with company performance guidelines
Resolves personnel/workflow problems
Leads staff unit meetings
Attends client and company meetings
Conducts claim reviews with clients, carriers and other stakeholders
Assures consistent and accurate claims coding throughout the unit

ACCOUNTABILITIES

Supervisory Responsibilities

Supervising, scheduling, assigning, monitoring and evaluating work of assigned staff are responsibilities for supervisor positions.

Provide direct supervisions to examiners, adjusters, claims assistants and all liability claims staff
Review and approve direct report’s monthly expense reports

ESSENTIAL POSITION REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. While it does not encompass all job requirements, it is meant to give you a solid understanding of expectations.

High School Diploma or equivalent (GED) required for all positions
- AA/AS or BA/BS preferred but not required
Must possess a license from your domiciled (state you live in or designated home state) state and a minimum of one license in any of the following states: NY, TX or FL
- Additional State Adjuster License(s) may be required within 180 days
- Maintain licenses and continuing education requirements in all states.
3+ years’ experience in a claims lead or supervisor position preferred
Commercial Auto experience required. Knowledge of Auto Dealer coverage and class of business operations preferred.
Extensive Property Damage and Total Loss claims experience required
Thorough knowledge of claims operating procedures including standards and compliance
Proficiency in determining case value and negotiating settlements
Comprehensive knowledge of claims handling systems
Thorough knowledge in coverage and claims investigation techniques.
People management skills including interviewing skills, training, team building, and performance management.
Proficiency at applying business and technical acumen by understanding how the business works and how technology supports business initiatives. Leverages technology for self and staff to improve efficiency.
Handles stressful situations and deadline pressures well
Thinks strategically and creatively about business (pricing, products and outcomes)
Partnering with team to ensure on time task completion; done through delegation and leading by example, executing tasks rather than just instructing to execute tasks
Embrace the leadership role and can be counted on to help senior management drive towards the desired results and to exceed goals successfully.
Command of company and department policies, practices and procedures including supervision, training and performance evaluation.
Able to track claims activity and properly document all actions
Skilled at presenting in small and large group settings
Effectively influence people to achieve unit and organizational objectives
Mathematical calculating skills
Able to plan, prioritize and organize claims workload for a unit
Well-developed verbal and written communication skills with strong attention to detail
Excellent organizational skills and ability to multi-task
Ability to type quickly, accurately and for prolonged periods
Proficient in Microsoft Office Suite
- Ability to learn additional computer programs
Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution
Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
Seeks to include innovative strategies and methods to provide a high level of commitment to service and results
Ability to be demonstrate care and concern for fellow team members and clients in a professional and friendly manner
Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor
Athens’ operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company.
Must be able to reliably commute to meetings and events as required by this position
Availability for extended and long distance, overnight travel, when required

APPLY WITH US

We look forward to learning about YOU! If you believe in our core values of honesty and integrity, a commitment to service and results, and a caring family culture, we invite you to apply with us. Please submit your resume and application directly through our website at http://www.athensadmin.com/careers/job-openings Feel free to include a cover letter if you’d like to share any other details. All applications received are reviewed by our in-house Corporate Recruitment team. The Company will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants can learn more about the Los Angeles County Fair Chance Act, including their rights, by clicking on the following link: https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

Athens Administrators is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

THANK YOU!

We look forward to reviewing your information. We understand that applying for jobs may not be the most enjoyable task, so we genuinely appreciate the time you've dedicated. Don’t forget to check out our website at www.athensadmin.com as well as our LinkedIn, Glassdoor, and Facebook pages!

Athens Administrators is dedicated to fair and equitable compensation for our employees that is both competitive and reflective of the market. The estimated rate of pay can vary depending on skills, knowledge, abilities, location, labor market trends, experience, education including applicable licenses & certifications, etc. Our ranges may be modified at any time. In addition, eligible employees may be considered annually for discretionary salary adjustments and/or incentive payments. We offer a variety of benefit plans including Medical, Vision, Dental, Life and AD&D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA & FSA options, 401k (and Roth), Company-Paid STD & LTD and more! Further information about our comprehensive benefits package may be found on our website at https://www.athensadmin.com/careers/why-work-here

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