Claims Support Specialist

Claims Support Specialist

Looking To Join a Winning Team?

Look no further, move your career in the right direction with Latitude Subrogation Services! At Latitude you will join a dynamic and fast paced environment that is growing.

Come join our people first culture and enjoy excellent employee benefits such as comprehensive health, dental, vision, short and long term disability insurance, life insurance, and paid time off, (PTO). We also offer 401k matching!

Who Are We?

Latitude Subrogation Services (LSS) provides comprehensive recovery solutions as a leader in subrogation outsourcing. We have been delivering our best-in-class recovery services since 1997! LSS has provided solutions for insurers, self-insured entities, third party administrators and specialty risk companies as a subrogation vendor and purchaser of subrogation assets.

Our Core Values: These values are the very foundation of our success, both internally and for our clients, and are deeply rooted in every member of the Latitude Family.

• Honesty and fairness
• Integrity in all aspects of our business
• Maintaining a respected reputation
• Teamwork
• Long-term relationships with client partners
• Win/Win for clients and employees

Position Summary: Performs administrative tasks and activities to support Latitude’s claim-handling teams. Individual team member responsibilities may vary, such as for home office vs remote employees.

Example Responsibilities/Tasks:

Order Reports – order police reports, fire reports, or public record searches when requested. File reports when received.

Client System Updates – obtain information or documents from client systems and/or load Latitude information into client systems.

Mail – open, sort and distribute inbound mail, handle overnight shipping and outbound mail.

Office Support – monitor and maintain appropriate levels for office supplies, equipment and other materials. Complete light kitchenette cleaning and organization. Print labels, handle postage and perform other general support

New Claim Entry – enter new claim information into Latitude systems when received from clients via email or another channel.

Telephone– answer phone, answer basic questions, take messages or transfer callers to other departments or employees.

Documents - Process documents; receive, sort, maintain and update filing. Scan, sort, fax and photocopy information to maintain digital files. Work with spreadsheets and company systems to process and maintain records.

Projects – complete support projects when assigned.

Competencies:

Organization and Time Management – organize work and time to be productive and efficient.

Attention to Detail – follow directions and process work accurately and completely.

Autonomy – work independently and with minimal supervision.

Flexibility – respond to changing assignments and situations, such as reprioritizing work and switching between systems throughout the day.

Consistency – perform steadily and complete work reliably.

Qualifications:

Required

• High School Diploma
• One year experience in an office setting
• Read, write and speak English
• Microsoft Office applications
• Type 45+wpm
• Home internet access adequate for working online including minimum 15Mbps download and 8Mbps upload speeds

Preferred

• Associates Degree
• Data entry experience
• Insurance industry experience

Latitude Subrogation Services is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.