Claims Support Specialist

About Us

We are a well-established company, based in Michigan, that has been providing exceptional service since 2014. Our team offers a collaborative and supportive work environment, ensuring the success and growth of our employees. We provide a comprehensive benefits package that includes medical, dental, and vision coverage, a 401K plan with employer contributions, paid time off, and more.

Position Overview

As a Claims Support Specialist, you will support our revenue operations by working within structured processing queues related to claim and payment workflows.

This role is responsible for:

• Posting claim and payment data
• Performing insurance follow-up related to payment status
• Resolving payment-related discrepancies

This is a production and execution-focused role, where success is measured by speed, accuracy, and consistency. This is a full-time, non-exempt position eligible for overtime in accordance with applicable wage and hour laws.

Key Responsibilities

• Accurately post claim and payment data into internal systems
• Perform insurance follow-up via phone, portal, and email to obtain payment information
• Work payment-related denials and discrepancies
• Maintain clear and accurate documentation of all activity
• Follow standardized workflows and procedures for each assigned queue
• Identify discrepancies and escalate issues when needed
• Utilize systems including Salesforce, Adobe Acrobat, Microsoft Teams, Outlook, and SharePoint
• Other Duties, as assigned

Performance Expectations

This role operates in a metrics-driven environment, with clear expectations around:

• Productivity and efficiency
• Accuracy and attention to detail
• Timely completion of assigned work
• Consistent daily output

Performance is regularly reviewed, and team members are expected to meet established standards and improve over time.

Ideal Candidate Profile

• Strong attention to detail and comfort working with numbers
• Ability to work efficiently in a structured, fast-paced environment
• Highly organized and process-driven
• Self-motivated and accountable to performance expectations
• Comfortable working in a performance-based environment with clear metrics

Experience in data entry, banking, or similar high-accuracy environments is preferred but not required.

What Success Looks Like

• Consistently meets performance expectations
• Maintains high accuracy with minimal errors
• Completes work efficiently and on time
• Keeps claims and payment workflows moving forward
• Operates effectively within a structured, focused environment

Work Environment: This role operates in a professional office setting with sit-stand workstations available to support comfort and movement throughout the day.

Benefits Received after 90 day Introductory Period:

• Medical, Dental, and Vision Insurance
• IRA with Employer Contribution
• Paid Time Off (PTO)

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, height, weight, marital status, disability, or any other protected status.