Claims Support Specialist I

The Case Support Administrator I provides administrative and operational support to our Sales Managers and Technical Staff, facilitating efficient case management from assignment through resolution.

This role supports those Sales Managers, experts, and internal teams in coordinating case activities, maintaining accurate records within internal systems, and ensuring timely communication and follow-up while preserving high-quality service delivery.

This position offers exposure to a diverse range of industries, including insurance, legal, engineering, and construction.

Key responsibilities include case intake and entry, scheduling, tracking case progression, preparing basic documentation, and supporting day-to-day coordination, including routine communication with NFC experts and other involved parties.

The role of Case Support Administrator I requires strong organization, effective communication, attention to detail, and the ability to manage multiple priorities while ensuring a high level of service and confidentiality. You are expected to assist our Finance and Reports Teams as time permits when needed with projects and ongoing tasks.

Primary Responsibilities

• Assist in the intake and setup of new case assignments.
• Support and work closely with Regional Sales Managers with day-to-day case coordination and tracking.
• Communicate with clients, experts, and internal teams regarding case status and updates.
• Maintain accurate and organized case files within internal systems. (e.g., FileTrac or similar CRM platforms)
• Establish rapport with our Experts and Peers to promote collaboration and communication to ensure quality and client satisfaction.
• Assist with scheduling inspections, meetings, and deadlines in support of the Sales Managers, Experts, etc.
• Monitor and follow up on outstanding items to ensure timely case progression.
• Prepare and review basic documentation, correspondence, and reports for accuracy and completeness; E.g. Budget Approval Requests, Retention and Deposition Letters, etc.
• Perform case-related research, including court status checks and document retrieval as needed.
• Provide general administrative and operational support.
• Proficient in independent planning, organizing and executing work on an ongoing basis.
• Work closely with peers in other departments to ensure all customer inquiries are handled promptly.
• Ensure NFC’s proprietary information and intellectual properties are always protected.
• Miscellaneous duties as assigned.

Education/Training/Experience

• Bachelor’s Degree preferred, with work experience; Associate’s Degree accepted with equivalent work experience.
• 3-5 years of experience in administrative support, legal support, insurance, claims, or a related field.
• Strong organizational and time management skills with the ability to handle multiple tasks.
• Excellent written and verbal communication skills.
• Basic mathematical skills required.
• High attention to detail and ability to follow processes.
• Strong decision-making, problem-solving, and collaborative project-management skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word) Windows, Adobe, Internet Applications, etc.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Knowledgeable in legal terminology.
• Demonstrated professionalism.

*Hourly Rate can commensurate with experience.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Remote Mondays & Fridays

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Parsippany, NJ 07054