Claims Technical Specialist

Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, is a leading regional third-party claims administration firm that provides risk management services to customers. The Claims Technical Specialist manages complex casualty claims involving litigation, subrogation, and indemnity, ensuring fair, timely, and cost-effective resolutions. This role provides expert litigation oversight, controls claim expenses, and supports negotiation and settlement strategies. The Claims Technical Specialist also serves as a technical resource and mentor, assisting in the training and development of claims staff while partnering with claims leadership to deliver high-quality outcomes for self-insured clients. The Claims Technical Specialist also assists the President, Regional Vice President, Claims Manager, and/or CSO Team Leader in the development of employees as it relates to claims management.

The ideal candidate will reside in the Harrisburg, PA area.

Position Competencies

• Business Acumen
• Negotiation
• Results Oriented
• Time & Priority Management
• Decision Making

Essential Duties and Responsibilities

• Adheres to specific client handling instructions for each Self-Insured client.
• Develops Sr. Claims Representatives, Claims Representatives and Claims Associates strengthening their litigation techniques and gaining a high level of quality through training and seminars.
• Handles a specific caseload of claims of complex nature involving litigation, subrogation and indemnity.
• Supports the President, Regional Vice President, Claims Manager, and/or CSO Team Leader by providing training, education, guidance and development of employees as it relates to litigation.
• Effectively controls and directs claims personnel in litigation matters to achieve a fair and reasonable settlement by assisting the Sr. Claims Representatives, Claims Representatives I and Claims Representative II with coverage questions, assigning counsel and negotiations.
• Effectively evaluates and establishes relationships with attorneys and other insurance companies in order to promote and secure economical, equitable, and timely settlement of claims involving litigation.
• Efficiently uses the computer systems on a regular basis and assumes responsibility for learning new systems/software made available.
• Controls all aspects of litigation to reduce expenses by handling litigation matters expediently and effectively.
• Regularly prepares claims summaries, attends client meetings and presents claims information.
• Prepares and presents annual stewardship reports.
• Completes quarterly excess reports in accordance with the policies provisions.

Additional Responsibilities

• Applies data to solve common business problems.
• Compiles, manipulates and analyses data of varying complexity.
• Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use.
• Keeps abreast of state and federal court rulings and laws in order to effectively perform the duties of the job.
• Initiates self-development and training in order to improve upon, maintain, or acquire skills prescribed in handling litigation claims.
• Performs other duties as may be assigned by the President, Regional Vice President, Claims Service Office Manager, and CSO Team Leader
• Attends oral presentations on renewals to retain existing clients or potential new business.

Special Relationships

• The Claims Technical Specialist has direct contact and interacts with all levels of personnel within the company.
• Has direct contact with self-insureds/claimants, third parties and medical/legal professionals.

Qualifications

Education/ Credentials

• Bachelor’s degree and/or successful completion of continuing education opportunities in casualty claims handling and litigation
• IIA Certificate in General Insurance and Associate in Claims courses desirable.
• Adjuster’s license or be willing to obtain one as required

Experience

• Minimum of 5-years’ experience in a casualty claims industry with emphasis on litigation

Technical/ Professional Knowledge

• Must have excellent demonstrated communication skills, both oral and written
• Must have excellent demonstrated inter-personal skills
• Must have excellent demonstrated organization skills, with the ability to work independently
• Must be detail oriented, as assigned work requires significant attention to detail
• Personal Computer skills, with an emphasis on Microsoft products
• Ability to work within a team-oriented, fast-paced, customer-focused environment
• Extensive knowledge of tort law, federal and state laws applicable to all types of claims encountered; Unfair Claims Settlement Practices Act, insurance policy coverages and provisions, and medical, legal, automotive and construction terminology
• Must have well developed negotiation skills.

Job Requirements (as required by ADA- Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
• Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
• Must be able to access and enter information accurately using automated systems.
• Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays required.

Why Choose Penn National Insurance?

At Penn National Insurance, we’re on a mission to help people feel secure and make life better when bad things happen . For over 106 years , we’ve been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do.

We’re not just a company—we’re a community united by our core mission to “Make Life Better.” Here, you’ll find a place where your professional growth, success and personal well-being are our top priorities.

Your Career Journey: Empowering Your Growth

Your career should be more than just a job—it should empower you to feel secure, supported and inspired. At Penn National Insurance, we invest in your growth and celebrate your contributions with a comprehensive and competitive total rewards package. We’re committed to supporting your journey and helping you thrive at every stage of your career. Key highlights include:

• Benefits and Compensation : Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.
• Flexibility : We offer remote and hybrid work options, flexible scheduling and a “dress-for-your-day” culture.
• Recognition : We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions.

Your Employer of Choice: A Legacy of Trust and Strength

Joining Penn National Insurance means becoming part of a company with over a century of experience , built on trust, innovation and strong relationships. From our beginnings as a mutual insurance company founded by farmers to our 100th anniversary in 2019, we've stayed true to our relationship-driven model, focusing on direct service and meaningful support.

Your Community: Making an Impact Together

Making life better isn’t just our mission—it’s a value that guides everything we do. Our employees are at the heart of this mission, giving back through community engagement and charitable efforts. We proudly support our community through financial support and employee volunteering opportunities including our annual United Way campaign, where employee contributions and company matches make a significant impact each year.

Your Future: Building a Rewarding Career Path

We’re not just offering a job; we’re providing a fulfilling and rewarding career. We support your growth with a range of resources designed to help you build your skills and achieve your goals, including:

• Continuing Education Support : Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies.
• Professional Development Opportunities : Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.
• Long-Term Career Focus : With an average employee tenure of 14 years and many team members serving for over 40 years, we take pride in fostering a work environment that values long-term growth and development.

When you join us, you’re not just starting a job—you’re becoming part of a team that values your growth and invests in your future. Our commitment to long-term retention and employee development ensures that you will be part of a tradition and legacy of excellence that spans decades.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law . Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email .