Claims Trainer - Quality Coordinator

• Conducts job analysis and process reviews; creates and edits role-specific training content
• Creates training materials such as guidelines and procedures for training and coaching
• Coordinates with management to identify training and development opportunities
• Identifies and analyzes trends and provides insight to management regarding department efficiency
• Improves and ensures quality of claim handling practices
• Monitors and delivers feedback to management on the progress of training classes and coaching efforts
• Maintains quality and productivity standards through training and coaching
• Calculates weekly and monthly audit results
• Partners with other areas of the organization to coordinate training efforts and make recommendations for improvement of interdepartmental business processes
• Provides support for claim resolution by gathering and communicating information to develop procedures for complex claim handling
• Exemplifies the Fund’s values in leading and fostering a respectful, trusting, and engaged culture of inclusion and engagement

ESSENTIAL QUALIFICATIONS

• 2 ~ 4 years of related experience minimum
• Working knowledge and experience in interpretation of health benefit plans, an understanding of limitations, exclusions, and schedule of benefits
• Experience handling the evaluation of workforce training and development needs and execution of subsequent training efforts
• Advanced level MS Office and MS Excel skills
• Strong communication style with the ability to create and communicate persuasive and engaging training material
• Problem solving, multi-tasking, analytical, and decision-making skills
• Attention to detail, time management, organizational, and investigative skills
• Able to lead a classroom discussion, engage others and create a cooperative training environment
• Ability to deliver coaching and performance feedback in a strategic fashion
• Ability to work collaboratively with all levels of staff

Salary range for this position: Hourly: $25.69 - $31.44. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday 8-4pm CT, 7.5 hours per day (37.5 hours per week) as a hybrid position.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, Pension, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).

#LI-Hybrid