Clean Beauty Expert | UES + BK (Williamsburg)

Job Title: Clean Beauty Expert

Reporting to: Boutique Manager

We are seeking a Clean Beauty Expert to join Credo Beauty. With multiple boutiques nationwide, our retail environment is one where we meet our guests wherever they may be in their clean beauty journey. The ideal Clean Beauty Expert is motivated, outgoing and committed to providing outstanding customer service every day. As a Clean Beauty Expert, you are a key team member who inspires and helps our customers become the best version of themselves. You are encouraged to explore, create genuine connections, and help customers discover our amazing clean beauty selections. You’ll love working with our diverse teams and leaders, who care about your professional development.

We work closely with all clients to ensure satisfaction through one-on-one skincare and makeup consultations. Our team works cohesively in a beautiful, creative, and inspirational work environment.

A Day in the Life….

• Warmly greets and interacts with guests.
• Stays informed regarding new or existing products through internal education platform (e.g., their ingredients and benefits) to better serve our clients.
• Offers friendly, knowledgeable, and courteous service that always takes priority over other related duties.
• Provides enhanced product recommendations based on customer needs or goals.
• Educate clients on Credo’s commitment to safety, sustainability, sourcing, ethics, transparency, and ingredients.
• Engage with clients through services, mini facials, skincare consultations, and makeup applications. If a licensed esthetician, perform facial waxing services on the selling floor.
• Courteously handle sales, refunds, and exchanges using the store point of sale system.
• Utilizes store clientele platform to build relationships. (Credo Live)
• Participates in physical inventory preparation, organization, and cycle counting.
• Effectively communicates with peers, Assistant Boutique Managers, Boutique Managers, customers, and in-store brand representatives.
• Partners with store leaders to open and close the store per instructed standards.
• Maintains the visual merchandising standards by supporting daily cleaning, maintaining stock as well as visual presentations.
• Maintains awareness of store sales, store metrics, and personal sales objectives.
• Required to lift, move, carry, and organize incoming and outgoing inventory. (up to 50 pounds)
• Additional store duties as needed.
• Most importantly - HAVE FUN!

We would love to hear from you if you have…

• A passion for client services and loves working with people.
• Prior customer service experience in retail stores is a must have.
• Previous experience in the beauty industry is a plus.
• The ability to demonstrate and promote beauty products with various consistencies and fragrance (e.g. how to apply serums or face creams).

• A track record of building relationships with customers and team members.
• An ability to contribute to a positive and solution-oriented work environment and commitment to fostering an inclusive workplace.
• An ability to learn and maintain curiosity around product education and makeup/skincare application.
• Flexible availability to workdays/early evenings, weekends and holidays. Must be able to work at least 1 weekend day.
• Strong communication skills, ability to multitask, and comfortability with computer/store systems.
• The ability to consistently move around the sales floor for the length of your shift.
• The ability to maintain consistency and reliability when working and showing up to your scheduled shifts.
• Additional education in esthetics or relevant fields is a plus.

A few more important points...

• We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences, and backgrounds creates an environment that produces extraordinary results.
• The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities for this job.