Client Access Specialist - Evenings

Job Title: Client Access Specialist - Evenings

Location/Schedule: Cleveland, OH, Work performed primarily remote, Tuesday – Saturday 4:00pm – 12:00am

Employment Type: Full-time, Non-Exempt

About Cleveland Rape Crisis Center

Cleveland Rape Crisis Center (CRCC) supports survivors of rape and sexual abuse, promotes healing and prevention and advocates for social change. CRCC was founded in 1974 in response to Cleveland’s long-standing need for services to assist survivors of sexual assault.

CRCC offers services in Cuyahoga, Ashtabula, Geauga and Lake counties such as legal advocacy, case management, and therapy services. We also do education and outreach work, to educate the community on sexual violence and human trafficking prevention.

Position Summary

This position is responsible for providing 24-hour survivor support services on Cleveland Rape Crisis Center’s crisis hotline, chat, and text line, as well as in-person care in hospitals and police stations. Client Access Specialists ensure all survivors and co-survivors of sexual violence and human trafficking in CRCC’s service area have immediate, 24/7 access to trauma informed support, education, crisis stabilization, and follow up services. This position is also responsible for completing initial intake, scheduling, and offering resources relevant to individual need. In addition to the normal shifts, the incumbent is required to participate in regular monthly team meetings that may be held in the evenings or on weekends. Before beginning the assigned shift, this person will go through 120 hours of training. Training will be hybrid (in-person/virtual). Training will be 4 weeks in length and primarily held during the day (9a – 5p).

Key Responsibilities

• Offer confidential, trauma informed services to all survivors and co-survivors contacting the crisis hotline, chat, or text
• Respond in-person to emergency departments, police stations, social service organizations and other safe places in Cuyahoga, Lake, Ashtabula and Geauga counties to support survivors and co-survivors
• Demonstrate expert-level listening and communication skills to cultivate a safe physical and emotional environment for individuals seeking services
• Maintain accurate and up-to-date knowledge of all services and resources, both within and outside of CRCC
• Facilitate communication with law enforcement, medical professionals and others on behalf of the survivor
• Complete initial intakes for individuals seeking CRCC advocacy, trauma therapy, or case management services
• Increase client access to services through the coordination of transportation or language access, if needed
• Submit complete and accurate documentation of all services provided
• Ensure service coordination through timely and effective communication with team members
• Participate in regular monthly team meetings
  
  
  

Education, Experience, Licenses, & Certifications

• Associate’s degree in criminal justice, psychology, social work required
• 1 year of experience working on a crisis hotline or related work with survivors of trauma
• Valid driver’s license and reliable transportation
• May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position
  
  
  

Salary & Benefits

Salary Range: $41,000 - $45,000 annually

Comprehensive benefits package including but not limited to health, dental, and vision insurance, 403b retirement and match, 10 paid holidays, generous PTO, and professional development opportunities – for employees who meet benefits eligibility requirements

This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.