Client Account & Inventory Specialist

Location: North Canton, OH

Job Title: Client Account & Inventory Specialist

FLSA Status: Fulltime Non-Exempt

Division & Department: GBS BrandConnect/GBS iTech (Shared Resource)

Reports To: Customer Experience Manager

POSITION SUMMARY

The Client Account & Inventory Specialist will work in combination with their dedicated sales team and serve as the hub for the production activity and customer experience to their accounts. This position will work with sales, customer, and production to adequately generate orders and service our clients. Strong communication, memory and follow-up is required as the orders are processed through manufacturing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Gain a thorough understanding of GBS including BrandConnect and ORDO product lines.
• Develop and maintain a customer-specific understanding of their color and print expectations. This will include critical colors and defined PMS builds; specific papers they require for certain pieces/functions; quality expectations; and production requirements. This should be a clear definition of what we need to ensure the customer is pleased.
• Complete extensive training in the areas of Project Management, Sourcing, ERP, MyGBS, other 3rd party tech solution sites, Customer Service, and Account Administration.
• Perform and maintain data entry for client accounts.
• Monitor and maintain inventory levels, coordinate replenishment, and assist with inventory reconciliation and backorder management.
• Coordinate with manufacturers and vendors regarding order status, shipping discrepancies, product quality issues, and delivery timelines.
• Maintain and update product pricing, item records, and related system data as required.
• Track and coordinate order fulfillment and shipment status to ensure timely delivery to customers.
• Customer Order Desk - Receive, process, and enter all orders.
• Other duties and projects as assigned.

QUALIFICATIONS (Knowledge, Skills, and Ability Requirements)

• 2-5 years of equivalent experience.
• Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite including excel and word and internet-based tools.
• Strong project management and problem-solving skills with sound judgment.
• Ability to work independently and collaboratively within a team.
• Prolonged periods of sitting and working at a computer.
• Ability to lift up to 15 pounds.
• Manual dexterity sufficient to operate standard office equipment.
• Ability to manage stress, adapt to changing priorities, and communicate effectively with individuals at all levels of the organization.
• Working knowledge of Quality Procedures, Quality Policy Manual and appropriate work instructions.

SUPERVISORY RESPONSIBILITIES

Does this job have supervisory responsibilities? No

Are there subordinate supervisors reporting to this job? No

Are there other non-supervisory employees who report directly to this job? No

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

GBS is an equal-opportunity employer and affords opportunities for all positions without regard to race, color, religion, gender, national origin, veteran status, disability, and or any other status protected under local, state, or federal laws.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Profit sharing
• Retirement plan
• Vision insurance

Application Question(s):

• What is your salary requirement for the role?

Work Location: In person