Client Account Manager- REMOTE

Job Summary

The Client Account Manager works directly with a Geiger Sales Partner and serves as an Account Manager for that Sales

Partner providing support to the Sales Partner as well as promotional product consultation to buyers, prospects and existing

Key Account contacts. The Client account Manager will learn about Sales Partners’ Key Accounts, including the historical

needs, tendencies, and service requirements of those Key Accounts. The Client account Manager has a thorough

knowledge of industry suppliers, products, production, and decoration process.

Essential Functions

Demonstrate outstanding sales performance and customer consultative abilities in the promotional products arena taking

advantage of inbound and outbound sales opportunities. Develop relationships with potential customers and maximize relationships with existing customers to ensure that client’s marketing and promotional objectives are met.

Will understand the Sales Partners Key Account revenue goals as well as regional sales goals, and proactively assist in

meeting or exceeding those goals. Provide aggressive competitive pricing through research and negotiation, especially when volume goes beyond special pricing with Star Suppliers and Production partners or when required in competitive situations.

Will obtain, prepare, and present product offerings, proposals, quotes, and case histories to clients. Will stay current with

product, supplier, decoration, and service trends in the industry, and provide timely and innovative solutions to customers’

branding and marketing needs.

Will ensure product recommendations conform to Geiger purchasing objectives, understand product safety laws and ensure

all purchasing adheres to Geiger’s and the industry’s guidelines and compliance standards for labeling, testing, and product

safety requirements.

This position will require direct contact with a Sales Partner, their customers, and new sales prospects and contacts. In

addition, some travel will be required to recruit new clients and strengthen our relationships with existing clients. Will serve as

the primary coordinator of client presentations as well as participate in trade shows and conventions.

Based on sales, profitability, and service objectives, will develop value-added services for accounts within their portfolio. Such

services may include but are not limited to the following: develop seasonal or event specific supplements; coordinate ancillary

sales incentive, recognition, service award programs; coordinate on-site selling or awareness events. Determine and communicate the need for additional staffing for events. Initiate, coordinate, and lead meetings with senior client representatives to review sales and marketing objectives for accounts and present additional solutions to reach those objectives.

Use necessary tools, such as sales analysis, profitability analysis and corporate branding guidelines. Develop and execute

marketing plans as required. Develop and execute client Marketing Plans.

Other responsibilities include but are not limited to:

• 
  Reach and exceed sales and customer service standards.
• Up-sell, cross-sell, and offer items/specials using sales techniques to maximize every sales opportunity and promote

customer brand.

• Call on self-generated customers and prospecting leads as well as company provided sales leads.
• Obtain referrals from current customer base and reach out to these potential customers in a timely manner to secure

additional business.

• Follow-up on quotes, samples, orders, and other ancillary lists generated in a timely and professional manner to exceed

customer expectations and grow sales.

• Provide custom quotes to customers utilizing Geiger’s extensive Star Supplier and Production Partner network.

Carry out administrative duties to support sales and marketing activities, including order self-promotion aids and spec

samples; write up and/or enter orders in P+, Geiger’s OMS (Order management System) for Sales Partners. Seek

appropriate approvals from Regional Vice President for low margin agreements outside of authority. Conduct research and

resolve problems presented by personnel from other functions.

Perform other related duties as assigned.

Education and Experience

Duties require knowledge and proficiency in math, writing, public speaking, professional negotiation and use of computers equivalent to 4 years of college. Work requires 4 years of related experience in sales, relationship management and/or senior account management.

Competencies/Skills

Physical, Mental and Environmental Requirements

Physical Requirements:

• Prolonged periods of sitting at a desk or computer
• Typing and using a computer keyboard for extended periods.
• Answering phone calls and communicating with customers via email.

Mental Requirements:

• Ability to concentrate for extended periods of time paying close attention to detail.
• Ability to handle multiple tasks simultaneously and manage time effectively.

Environmental Requirements:

• Working indoors in a typical office environment
• Use of standard office equipment such as computers, phones, and printers.
• Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.

Certification Requirement

Industry knowledge obtained through CAS/MAS Certification. Position requires industry certification at the MAS (Master

Advertising Specialist) level.

Supervisor Responsibilities

Provide technical guidance and training concerning some elements of assigned clients and/or Key Accounts to appropriate department associates.

(Geiger is an Equal Opportunity / Affirmative Action Employer)