Client Care Coordinator

Job Summary
We are seeking a dedicated and organized Customer Care Coordinator to join our team. In this role, you will serve as the primary point of contact for clients, ensuring exceptional service and support within a medical or dental office environment. Your ability to communicate effectively and manage administrative tasks will be essential in providing a seamless experience for our patients.

Responsibilities

• Title: Client Care Coordinator / Support

Department: Administrative

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m., Occasional weekends and holidays. 

Duties & Responsibilities

• Assist clients with scheduling an admission or first appointment date at the program or facility where they are referred.
• Collect and review referral information upon receipt from the referral source and consult with others as needed to support coordination of services and scheduling of client interviews.
• Work collaboratively with client’s funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services.
• If client does not keep assessment appointment, follow up by phone, mail or email and offer to reschedule the appointment.
• Ensure the maintenance of documentation and statistics as required by the agency and funding sources.
• Complete paperwork requirements and maintain quality, up-to-date clinical records, including Outcomes Survey information and information for invoicing; enter necessary information into EHPS. electronic medical records (EMR) system.
• Participate in all assigned meetings, staff development, and training as required.
• Remain in compliance with internal and external policies, procedures, regulations, and standards, including all EHPS’s policies and procedures and Quality Assurance Plan,

DDAP requirements, State Licensing standards, County Monitoring requirements, and managed care regulations.

• Collect information from collateral resources to aid in determining diagnosis and need for treatment.
• Model and support health and wellness activities and healthy coping skills for clients.
• Transcribe medical dictation, with absolute accuracy, to provide a permanent record of patient care.
• Demonstrate an understanding of the medicolegal implications and responsibilities related to the transcription of patient records to protect the patient and the business/ institution.
• Operate effectively, skillfully and efficiently designated word processing, dictation and transcription.

 Other responsibilities 
There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority with the EHPS, are expected to be familiar with and adhere to:

• Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.
• Promote and comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.
• Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in according with the provision of the HIPPA regulations and all related rules and regulations.
• Comply with the EHPS  protocols on the appropriate use of telephone, email and internet facilities.
• Comply with the principles of risk management in relation to individual and corporate responsibilities.
• Comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.
• Manages time appropriately and prioritizes workload to ensure completion.
• Performs other related duties as assigned.

Competencies

• A self-starter who is able to work with minimum supervision.
• Listens attentively.
• Accurate proofreading skills.
• Computer skills.
• Writing Skills.
• Manages and organizes information.
• High motivated and flexible.
• Client centered and organized approach to client care.

• A good team player a confident person.
• Demonstrate a high level of integrity, patience, compassion, care and professionalism in dealing with pressured, unpredictable and sensitive situations in relation to client care.

Job Requirement

Education: Minimum of a Associate Degree in Social Work, psychology and mental health counseling or a related field from an accredited college or university.

Experience: At least one year of experience in mental health setting preferred. Must understand the accurate proofreading of medical records and understand Time must be set aside to accomplish work correctly.

Additional Eligibility Qualifications

• Excellent people skills, with an ability to partner with a dynamic leadership team.
• Possess personal qualities of integrity, credibility, and commitment to the corporate mission.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off

Ability to Commute:

• Baltimore, MD 21215 (Required)

Ability to Relocate:

• Baltimore, MD 21215: Relocate before starting work (Required)

Work Location: In person