Client Care Coordinator (Front Desk Reception)

Client Care Coordinator (Front Desk)

QK Dogs | Canterbury, CT
Full-Time | On-Site
$22–$27 per hour (commensurate with experience)

About QK Dogs

QK Dogs is a professional canine boarding and training campus located on 100 acres in Northeastern Connecticut.

We specialize in:

• Structured luxury boarding
• On & Off-Leash Obedience Training
• Gun Dog Development & Training
• Enrichment & Canine Fitness Services

Our clientele includes executives, medical professionals, business owners, and multi-generational New England families who expect professionalism, discretion, and consistency when entrusting us with their dogs.

We operate with structure, clear systems, and defined standards. We are not a daycare environment.

Position Overview

We are seeking a full-time Client Care Coordinator to manage front desk operations and deliver a polished, efficient client experience.

This role requires strong communication skills, attention to detail, comfort interacting with a mix of clients ranging from neighbors to discerning HNW clients, and the ability to stay organized during busy check-in and check-out periods.

Responsibilities

Client Service

• Greet clients professionally at arrival and departure
• Answer phones and manage email inquiries
• Clearly explain services, scheduling, and policies
• Maintain composure during high-volume periods
• Handle client questions and concerns with confidence

You must be comfortable serving clients who expect efficiency, clarity, and competence.

Scheduling & Administrative Support

• Book boarding and training reservations
• Operate kennel management software (training provided; Gingr experience a plus)
• Process payments and deposits accurately
• Maintain organized client records
• Communicate daily updates with kennel and training teams

Retail & Product Support

• Recommend appropriate retail items and food
• Maintain front retail presentation
• Lift and carry up to 50 lbs (dog food and supplies)

Facility Presentation

• Maintain a clean, professional lobby
• Restock forms and brochures
• Follow dress code and present professionally

Light Animal Handling

• Assist with leash transfers as needed
• Be comfortable around all breeds and sizes
• Understand basic vaccination requirements

Qualifications

• 2+ years professional customer service experience
• Hospitality, veterinary, medical, or structured office background preferred
• Strong verbal and written communication skills
• Organized and detail-oriented
• Comfortable using computer systems and scheduling software
• Reliable transportation
• Ability to lift 40–50 lbs

Animal care experience is helpful but not required for the right professional candidate.

Schedule

Full-Time
Includes weekends and some holidays
Consistent weekly schedule

Compensation & Benefits

$22–$27 per hour based on experience and professionalism
Paid training
Employee discount on services and retail

Job Types: Full-time, Part-time

Pay: $22.00 - $27.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Sales administration: 2 years (Preferred)
• Guest relations: 2 years (Preferred)
• Animal handling: 1 year (Preferred)

Ability to Commute:

• Canterbury, CT 06331 (Preferred)

Work Location: In person