Client Care Coordinator & Social Media Specialist

Job Overview

We are seeking an energetic, proactive, and client-focused Patient Coordinator & Social Media Specialist to join our dynamic team at Austin Skin & Wellness! In this multifaceted role, you will be the friendly face and voice of our brand — ensuring an upscale, client-centric experience while also managing and growing our social media presence. Your enthusiasm will drive relationship building, content creation, and digital marketing efforts that elevate our brand visibility and foster lasting connections with our community.

This is a fantastic opportunity to develop your skills in client relations, social media management, and digital marketing within a supportive environment committed to your growth.

Duties & Responsibilities

Client Care & Front Desk

• Serve as the primary point of contact for clients, providing personalized, upscale customer service both in the med spa and over the phone
• Check patients in and out efficiently while maintaining a warm and welcoming atmosphere
• Upsell clients on appropriate products and services based on their individual needs and treatments received
• Successfully promote the brand, products, and services offered
• Assist with inventory counts and product management
• Foster strong client relationships through effective communication, follow-up, and personalized outreach
• Work collaboratively with all team members in a professional manner to promote a cooperative and positive teamwork environment
• Attend all mandatory meetings
• Adhere to all policies, procedures, and compliance standards in accordance with state regulations

Social Media & Digital Marketing

• Manage and grow our social media channels by creating engaging content, scheduling posts, and monitoring interactions across Instagram, Facebook, Meta Suite, and TikTok
• Develop compelling visual content using Canva and other marketing platforms including photography and video editing
• Conduct social listening to monitor brand reputation, industry trends, and customer feedback to inform content strategy
• Implement SEO best practices and keyword research to optimize online content for increased visibility
• Analyze web traffic and social media performance using Google Analytics and other web analytics tools to measure campaign effectiveness and refine strategies
• Proofread all content meticulously to ensure clarity, accuracy, and alignment with brand voice before publishing
• Support the development of branding strategies that maintain consistency across all digital channels

Requirements

• Spa or customer service experience preferred
• Proficient with Apple products (Mac, iPad, iPhone) and social media platforms (Instagram, Facebook, Meta Suite, TikTok)
• Experience with patient booking systems such as Aesthetic Records
• Proven experience with social media management platforms
• Knowledge of SEO techniques, keyword research, and Google Analytics preferred
• Skilled in social listening tools to monitor brand reputation and industry trends
• Ability to create engaging multimedia content including photography and video editing
• Strong organizational, communication, and proofreading skills
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
• Must maintain an upbeat, positive attitude and work cohesively with all staff members
• Ability to work a flexible schedule Monday through Friday

Experience

• Customer Service: 1 year (Preferred)

Job Type

• Part-time to Full-time

Pay

• $17.00 – $22.00 per hour

Benefits

• Employee discount
• Reduced rate on services after 90 days

Schedule

• Monday to Friday

Work Location

• In person | Austin, TX

Pay: $17.00 - $22.00 per hour

Benefits:

• Employee discount

Work Location: In person