Client Care Specialist Representative

Job Summary
Rapid Response AC Services is seeking a Client Care Specialist Representative to join our team in Fort Myers. We provide HVAC repair, installation, and maintenance services to residential and commercial customers in Southwest Florida, with 24/7 emergency support.

In this role, you will serve as the primary point of contact for customers, handling inquiries, scheduling, and support to ensure a positive experience.

Why Join Rapid Response AC Services?

We are a family-owned HVAC company with over 25 years of experience serving the region. Our team values reliable service, collaboration, and professional development. This is an office-based position in our Fort Myers location, emphasizing in-person teamwork.

Responsibilities

• Act as the primary liaison for clients, delivering outstanding customer service through various channels such as phone, email, and live chat.
• Manage client accounts using Housecall Pro Customer Relationship Management (CRM) tool to track interactions, preferences, and issues.
• Answer incoming calls and emails from current and prospective customers promptly and professionally.
• Make outbound calls for appointment reminders to membership program participants.
• Communicate effectively with customers, vendors, technicians, sales staff, and team members via phone, email, and other channels.
• Maintain accurate and up-to-date customer records in our database.
• Perform administrative tasks to support team efficiency.
• Identify and escalate service issues to supervisors as needed, while resolving customer concerns with empathy and clarity.
• Meet performance metrics and handle additional duties as assigned.
• Work on-site in our Fort Myers office (no remote option).

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred (we provide training for the right candidate).
• Strong verbal and written communication skills; ability to speak clearly and build rapport.
• Basic computer proficiency for navigating systems and software.
• Ability to work collaboratively in a team environment.
• Solid work ethic.
• Organized, detail-oriented, and reliable in following through on tasks.
• Familiarity with the Fort Myers area and surrounding regions is a plus.

Physical Demands

• Occasionally lift 5-10 lbs.
• Good vision and dexterity for computer and phone use.
• Sit for extended periods (approximately 80% of the time) in a standard office setup, with significant phone time.
• Flexibility to work extended hours, evenings, or weekends as needed.

Additional Requirements

• Maintain confidentiality of sensitive information.
• Participate in ongoing training and professional development.
• Willingness to adjust schedule outside standard hours when required.

Pay: $16.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching

Application Question(s):
*
Are you comfortable receiving and making a high volume of phone calls?

Experience:

• CRM software (Housecall Pro): 1 year (Required)

Location:

• Fort Myers, FL 33913 (Required)

Work Location: In person