Client Case Manager

Salary

$67,068.00 - $96,600.00 Annually

Location

Boulder County, CO

Job Type

Full-time

Job Number

6699(CC2-C)

Department

Community Services

Division

CSD Comm Justice Services

Opening Date

03/12/2026

Closing Date

3/26/2026 11:59 PM Mountain

FLSA

Exempt

• Description
• Benefits
• Questions
  
  

Description

Boulder County Community Services is seeking to hire a Client Case Manager. This position must be available to work non-traditional shifts and workdays. The case management role will be responsible for a caseload in all elements of one, or more, alternative sentencing programs currently utilized in Boulder County and the corresponding case management team. Current alternative sentencing programs include Electronic Home Monitoring, Day Reporting, Work Release and Community Corrections.

Joe Pelle Center (JPC) Client Case Managers supports clients’ practical skills and tools needed to be successful in the program and upon reentry into the community. Emphasis is placed on treatment that specifically addresses criminogenic risk/needs by using social learning skill-building activities to assist with cognitive, social, emotional, and coping skill development, and utilizes Cognitive Behavioral Interventions.

This position works four 10's or five 8's typically during the weekdays that very between early and last shifts. Would need to provide weekend coverage as needed. Two of the shifts need to be until at least 7pm each week. This position will work at 3260 Airport Road Boulder, CO. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $67,068.00 - $81,834.00 Annually

Tentative Hiring Timeline

• Phone Screening: Week of March 30th
• First Round Interviews: Week of April 6th
• Second Round Interviews: Week of April 6th
• Language Proficiency Test: Week of April 6th
• Reference Check: Week of April 6th
  
  

New employees receive an 80-hour bank (Download PDF reader) of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

• Exercises direct and indirect supervision of JPC clients and ensures compliance with program policies, procedures, rules, regulations, standards, local and state statutes, and best practices
• Performs case management for assigned clients using validated assessment tools; co-creates case plans with clients; utilizes evidence-based practices in interactions and interventions
• Supports leadership in the planning and implementation of a comprehensive plan to transition sentencing programs from the Sheriff’s Office and private vendors to the JPC
• Coordinates in other areas of the JPC to ensure efficient and effective dissemination of information, scheduling of program related client activities inside and outside the facility and other program specific items that must be accounted for in daily facility operations
• Participates in off-site job/activity checks, substance use testing, random searches of property and person and documentation and conducts investigation of rule violations
• Ensures that proper intake procedures, client evaluations and release from sentence reviews are computed in a timely manner and that related client updates are properly disseminated
• Responds to emergency situations involving clients both inside and outside of the facility and after standard work hours when necessary
• Coordinates with courts, probation, and other law enforcement agencies regarding client assignment, participation, and compliance with sentencing programs, including DCJ standards
• Regularly participates in cross-program training to provide program coverage, on-call consultation, and technical assistance to staff.
• Exercises accountability to the system partners throughout the 20th Judicial, provides documentation to court as needed, and provides written and oral testimony if required
• Support senior leadership in EOC emergency situations as directed.
• Conducts financial discussions with clients regarding program fees, restitutions, and personal budgeting
• Performs other duties as assigned by supervisor or manager
  
  

Required Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

Education & Experience

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of

• 6 years of combined education and experience
  
  

Additional Related Education May Count Towards Required Experience.

DRIVER'S LICENSE & RELIABLE VEHICLE:

• Applicants must have a valid driver's license and a clean driving record
• Access to reliable transportation that is readily available for business use
• For more information regarding a clean driving record, please click here.
  
  

Background Check & Fingerprinting

• A job offer is contingent on passing a background investigation with fingerprinting
  
  

Bilingual Skills

• Applicants must demonstrate English and Spanish fluency at the time of the pre-employment screening process. Spanish language proficiency will be determined through standardized verbal/verbal and written demonstration.
• Additional compensation will be provided based on the use of bilingual skills.
  

Supplemental Information

Knowledge, Skills And Abilities

• Strong self-awareness of diversity, equity, and inclusion considerations in working with teams and clients in the criminal justice system.
• Ability to work effectively with other employees, clients, agencies, and the public.
• System level knowledge of the Criminal Justice system with knowledge in adult correctional settings and alternative sentencing programs; specifically, day reporting, home monitoring, work release and community corrections.
• Skills in de-escalation, conflict resolution and motivational interviewing.
• Understands basic business and office protocols and use of various software systems to include SharePoint and Excel.
• Excellent verbal and written communication skills.
• Knowledge of evidence-based practices, gender-specific programing and trauma-informed care is helpful.
• Professional communication style in interactions with clients, coworkers, partners, and supervisors.
• Ability to work directly with at-risk and disadvantaged populations including those potentially in crisis.
  
  

Preferred Qualifications

• Previous Community Corrections Case Management experience
  
  

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Benefits

As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:

Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.

Additional Benefits can be found HERE. (Download PDF reader)

• Including:
• Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements
• 12 weeks Paid Caregiver leave
• Breast feeding friendly-work environment
• Sick child care, an infants-at-work policy
• Access to LifeMart discount hub, including discounts on childcare centers, event tickets, travel and more!
• Access to a nationally-recognized wellness program
• Employee Assistance Program
• PERA 401k
• Social Security retirement plans
• Additional Life and Disability Insurance
• Critical Illness and Accidental Insurance
• County-paid tuition assistance
• Eligible for PSLF- Public Service Loan Forgiveness
• Free EcoPass
• Hospital Indemnity
• ID Theft Protection
• Pet Insurance
• 8 Hours of Paid Public Service Leave

Generous paid time off

• Holidays
• New Year's Day January 1
• Martin Luther King's Birthday January
• Presidents' Day February
• Memorial Day May
• Juneteenth June 19
• Independence Day July 4
• Labor Day September
• Indigenous People's Day
• General Election Day November (first Tuesday after the first Monday, even years)
• Veterans' Day November 11
• Thanksgiving Day November
• Friday after Thanksgiving*
• Christmas Eve- ½ day (full day off depends on day of the week)
• Christmas Day December 25
• New Year’s Eve- ½ day (full day off depends on day of the week)
• Vacation**
• 80-hour bank of vacation at the time of hire
• Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.
• Medical**
• Eight hours of medical leave for each month employed.

PERA- The County and all employees pay into both Social Security and PERA

• Employer contribution to Social Security: 7.65% of salary
• Employer contribution to PERA (Local Government Division- most county employees: 14.76%
• The District Attorney’s Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after Thanksgiving
• Vacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.
  
  

01

Please describe how you meet the required minimum qualifications of 6 years of combined education and experience?

02

Are you bilingual in Spanish and English? (Required)

• Yes
• No
  
  

03

Do you have a valid driver's license and clean driving record? (Required)

• Yes
• No
  
  

04

Please describe your experience including case management and working with either criminal justice populations or crossover populations for this position (individuals struggling with mental health, homelessness, substance use disorders, at-risk youth, etc.)

05

Please list any training you have received and describe your level of experience with assessments commonly used in community corrections and alternative sentencing (e.g., risk/needs assessments, substance use screenings, mental health evaluations, or any standardized tools like the LS/CMI, ORAS, COMPAS, or others). Include the name of the tool, the type of training (e.g., formal certification, on-the-job training), and how you have used the tool in your professional experience.

06

What does relationship-building mean to you in a professional context and what qualities do you think are most important in maintaining strong work relationships?

07

Our facility requires close coordination with security staff, case managers, and treatment providers. How do you ensure effective communication across disciplines?

08

Tell me about a time when you misjudged a situation and made the wrong decision. What happened, and what did you learn from the experience?

09

This job can shift quickly between structured tasks and unexpected issues. How do you prioritize when everything feels urgent?

10

Sometimes staff must make unpopular decisions with clients. How do you handle those moments, and how do you communicate them?

11

One of our guiding values is around Inclusion We value, respect, and support all individuals by being an inclusive, culturally responsive county government. What do you perceive as a challenge when working with a diverse workforce?

12

What do you see as the most challenging aspect of a diverse working environment? What steps have you taken to meet this challenge?

Required Question

Employer Boulder County

Address 2025 14th Street

Boulder, Colorado, 80302

Phone 303-441-3525

Website http://www.bouldercounty.org