Client Communication Manager (CSR) - Full-Time, On-Site

Full-Time, On-Site (NOT a Remote Position)

Company : DrivenStack

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: DrivenStack | 📍 DHA Phase 2, Islamabad (On-site)

𝐓𝐢𝐦𝐢𝐧𝐠𝐬: Mon–Fri | 2 PM – 10 PM (Pakistan)

𝐒𝐚𝐥𝐚𝐫𝐲: PKR 60,000 – 65,000 (negotiable based on experience)

About Us

At DrivenStack, we do everything related to AI, Automation, and CRMs. We work with tools like GoHighLevel, Zapier, Airtable, and more, serving clients globally through Fiverr, Upwork, LinkedIn, and DOs.

Our culture - transparency, accountability, and growth.

We invest in training, subscriptions, and tech to ensure our team always stays ahead of the curve.

About This Role

We are hiring a Client Communication Manager who will be responsible for managing chats on Fiverr, Upwork, and Gmail — handling inquiries, collecting requirements, and keeping client communication sharp, professional, and context-aware.

This is not a typical "VA-style" support job. It’s a dynamic, high-paced role where you’ll be the face of our business to clients, expected to think critically, communicate with confidence, and grow in your understanding of the technical services we offer

Key Responsibilities

• Handle real-time chats and emails with clients regarding CRM, automation, and technical service inquiries.
• Understand client goals and project scopes to pass accurate details to the team.
• Track and manage context across conversations using internal systems
• Stay updated on the tools we use (GHL, Zapier, Trello, etc.) to answer queries confidently
• Escalate complex or technical cases to relevant team leads with clear internal notes.
• Follow SOPs and maintain quality, speed, and tone in all communications.

Who You Are

• Excellent written English
• Confident communication style.
• Comfortable navigating technical conversations — no need to build automations, but you should understand what we do.
• Open to feedback, coachable, and committed to improving -> ability to grow
• Able to commit to a 12-month minimum contract — we invest time, tools, and energy in our team

Minimum Requirements

• You must be available to work on-site at our DHA Phase 2, Islamabad office.
• You must be available from 2 PM to 10 PM, Monday to Friday.

Why Work With Us

• You'll be personally mentored by team leads who care about your long-term success.
• We’ll provide access to premium tools, courses, and subscriptions that help you grow individually
• Clear growth path with performance reviews.
• Transparent, agile company culture built on ownership and teamwork.

Apply Now! Be part of a DrivenStack that values innovation, collaboration, and growth. We look forward to welcoming you to our team :)

Form Link : https://wkf.ms/42Z81uH