Client Communications Assistant

Azra Executives in Campbell builds bridges between businesses and their customers using the power of accessible connectivity. We're looking for a Client Communications Assistant to help design conversations that matter. The Client Communications Assistant champions our mission to provide wireless solutions that are genuinely for everybody, ensuring every interaction is built on a foundation of trust and clarity.

As a Client Communications Assistant, you’ll craft communications that are as practical as they are personable. From email sequences to in-person communication, the Client Communications Assistant delivers timely, accurate information that helps customers navigate their service with confidence—while subtly reinforcing the value of no-contract, budget-smart wireless solutions.

Core Functions of the Client Communications Assistant

• Engage directly with customers, presenting tailored service solutions that align with their needs while representing the client with utmost compliance and professionalism.
• Coordinate campaign execution by managing schedules, preparing outreach materials, and ensuring brand consistency across community initiatives.
• Strengthen customer engagement by clarifying service options and guiding households toward cost‑effective wireless solutions that meet their needs.
• Track and analyze communications performance by maintaining databases, documenting interactions, and identifying opportunities to improve sales and retention.
• Collaborate with internal teams to align messaging, resolve service challenges, and deliver consistent standards across marketing and customer support campaigns.
• Build professional expertise through training in communications strategy, customer relationship management, and emerging sales tools that support accessible telecom services.

Education & Experience Needed for the Client Communications Assistant

• High school diploma or GED preferred; coursework in communications, marketing, or business is an asset.
• Experience in customer support, communications, or administrative support, ideally within telecom or sales services, is highly valued.
• Strong writing and editing abilities with proven skill in adapting messaging to diverse audiences and promoting affordable wireless solutions.
• Proficiency with CRM platforms and digital tools to manage communication records, monitor self sales performance, and streamline work for efficiency and compliance.

Preferred Skills for the Client Communications Assistant

• Adapts quickly to new tools like someone who actually reads the update notes.
• Handles questions with patience, positivity, and the occasional heroic deep breath.
• Makes affordable wireless solutions feel simple, friendly, and surprisingly painless.
• Helps families pick the right plan without turning it into a 3-hour group debate.

Job Type: Full-time

Pay: $1,000.00 - $1,350.00 per week

Benefits:

• 401(k)
• Professional development assistance

Work Location: In person