Client Development Manager (NY SOHO Flagship Store, USA)

Job description:

If you’re passionate about being a part of the new and the next and creating the fabric of a brand’s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”.

In order to strengthen our Ferrari Lifestyle team we are looking to hire a Client Development Manager, based in Soho, NY boutique. 

As a Ferrari Lifestyle Client Development Manager, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You are responsible for managing and developing relationships with the most valuable clients, often referred to as VICs. This involves creating and executing strategies to enhance client experience, drive sales, and foster brand loyalty among this exclusive clientele. The Client Development Manager supports the Store Director and Assistant Store Director to meet and exceed all sales and KPI goals, including Client Acquisition.

As part of the team, your main responsiblities will be:

Essential Duties and Responsibilities :

Sales Generation:

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business 
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Build a network of people who have an impact on local and international luxury business to promote customer loyalty (especially with VIC/VIP)
• Search and discover new opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, Fashion outlets, personal and private stylists, and/or other external potential partnerships
• Work with corporate teams and individual stores to create and implement strategies tailored to attract, retain, and engage high-value clients
• Tracking and analyzing the performance of VIC initiatives, making adjustments as needed to optimize results.
• Organizing and managing high-end events and experiences for VICs, ensuring a seamless and memorable brand experience
• Maintain a keen interest in the fashion industry and market trends
• Partner with Store Director and Associate Store Director on strategies to meet and/or exceed store sales targets

Customer Service:

• Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
• Lead by example; Give tailor-made advice, listening customers' expectations and answering requests. Excise the customers in interesting and surprising suggestions of wardrobe

• Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations

• Resolve all customer service issues quickly and effectively

Operations:

• Support Associate Director and Director with staff training in all areas of the selling experience and responsibilities pertaining to your role
• Understand and properly execute all register functions pertaining to your role
• Maintain a neat and organized understock and stock room

Merchandising/Visual:

• Ensure the selling floor is neat, clean, always organized and reflects the correct visual image
• Identify and communicate product concerns in a timely manner to Store Leadership
• Communicate inventory needs to Store Leadership to support the business

Human Resources:

• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and always adhered to
• Follow all company policies and procedures

In order to succeed in this challenging role Bachelor’s degree in related field preferred but not required. Minimum 5 years retail experience with at least 3 years of retail within luxury segment. Experience working with international brands is a plus.

The following skills are required to perform the role: Customer focused with strategic business acumen and analytical skills. Extremely strong communication skills (verbal and written). Ability to multi-task in a dynamic, ever-changing environment. Keen sense of current fashion trends and fashion sensibility within luxury segment. Excellent planning + organization skills with a drive to meet deadlines / budget control. Strong interpersonal & communication skills. Personable with a high level of curiosity, initiative and a positive service attitude. Team Player

We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.

Location : Soho, NY (USA)
Seniority : Middle Level