Client Device Support Technician

Summary

We are seeking a hands-on Client Device Support Technician to provide comprehensive end-user support across PC and Mac environments. This role will be part of a high-visibility support team, delivering both walk-up and field desk-side assistance while helping transition support services back in-house. Work environment: onsite, hands-on support role with direct end-user interaction.

Responsibilities

• Provide field service desk-side support.
• Deliver walk-up service desk support, diagnosing and resolving user issues in real-time.
• Support and troubleshoot PC and Mac devices.
• Assist with peripheral devices including headsets and related hardware.
• Perform basic Outlook troubleshooting and general software support.
• Escalate complex technical issues to appropriate teams as needed.
• Support a dedicated Tech Desk location at the main entrance.
• Provide support for overseas executives, ensuring a high-level of service and responsiveness.
• Contribute to the transition of services from an outsourced provider back in-house.
  
  

Requirements

• Experience in a client device or desktop support role (Geek Squad–style experience is a plus).
• Strong troubleshooting skills across hardware, software, and user environments.
• Ability to work independently while also collaborating within a team.
• Excellent communication and customer service skills.
• Experience supporting both Windows and Mac operating systems.
• Background in retail technical support environments (e.g., Geek Squad or similar).
• Experience working in fast-paced, customer-facing IT support settings.
  
  

This is a 6-month hybrid Contract-for-Hire opportunity with our MN client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.