Client Experience Agent - Call Center

Dubai, United Arab Emirates Posted on 11/03/2026

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

Job Overview

The role of a Client Experience Agent - CallCenter revolves around being the first point of contact, and thus, establishingthe first impression of IFZA. The ideal candidate must be a highly committed,responsible, and creative individual with excellent interpersonal skills andthe ability to work well under pressure.

Main Responsibilities

• A cting as a first point of contact
• Supporting the smooth running of IFZA Call Center,where all aspects of the client experience are delivered to the highest level
• Answering and distributing all incoming calls in atimely and professional manner
• Delivering a positive and timely response to clientenquiries
• Taking responsibility for the duties and tasksassigned to the role, ensuring that all work is carried out in a timely andprofessional manner
• Maintaining excellent knowledge of IFZA's productsand services in order to efficiently address any queries or concerns fromProfessional Partners and Clients
• Maintaining confidentiality of client data ensuringno sensitive information is disclosed
• Keep records of all calls in Call Center CRM in acomprehensible way
• Meet individual and team qualitative andquantitative targets
• Building and maintaining effective workingrelationships whilst promoting the company culture and values
• Performing other job-related duties as assigned by Management

Requirements

• Minimum of 2 years' experience as a Call Centeragent or similar role in the UAE
• Full English proficiency is required
• Additional spoken languages are an advantage
• Excellent verbal and written communication andinterpersonal skills, and knowledge of telephone etiquette
• Customer-focused and adaptability to differentpersonality types
• Ability to multi-task, set priorities, and managetime effectively
• Excellent active listening and problem-solvingskills
• Intermediate computer literacy is required e.g., MSOffice
• Familiarity with CRM systems and practices
  
• International team (over 50nationalities)
• 24 annual leave days
• Annual flighthome
• Life insurance plan
• Medical insurance plan(with the option to upgrade at your owncost)
• Invitations to participate invarious company functions, staff events, and departmentteam building events
• Opportunities to learn, develop andgrow with the organization
• Being part of a motivated team andMoving-Forward-Company-Culture