Client Experience Coordinator (CEC)

Overview
We are seeking a dynamic and enthusiastic Client Experience Coordinator (CEC) to join our team and elevate the customer journey. In this role, you will serve as a vital link between clients and our organization, ensuring every interaction is positive, professional, and productive. Your energy, communication skills, and attention to detail will help foster lasting relationships, support client needs, and contribute to our reputation for exceptional service. This paid position offers an exciting opportunity to develop your skills in customer support, sales, and client services within a vibrant environment.

Responsibilities

• Engage with clients via phone, email, and in person to provide outstanding support and resolve inquiries promptly
• Assist clients with account management, data entry, and processing transactions accurately using Microsoft Office tools and specialized software
• Monitor showroom traffic flow to guarantee no client is left unattended and escalate delays to management when necessary
• Manage and route inbound calls for both Sales and Service departments to maximize call capture and minimize missed opportunities
• Assist with overflow call handling during peak traffic periods to support BDC efficiency
• Conduct post-sale and post-service CSI follow-up calls to assess client satisfaction and identify potential escalations early
• Proactively generate and assist with Google review submissions from satisfied clients to strengthen online reputation
• Track and report daily metrics related to walk-in capture, call handling, CSI outreach, and review generation
• Provide administrative overflow support (SSO) to Sales, Service, and Office during high-volume periods
• Maintain professional front desk presentation standards aligned with dealership brand expectations
• Serve as a communication bridge between Sales, Service, BDC, and Management to protect overall customer experience

Qualifications

• Multilingual abilities are highly desirable; fluency in English plus additional languages is a strong asset
• Proven experience in customer support or call center environments; previous sales or client services roles preferred
• Strong computer skills including proficiency in Microsoft Office (Word, Excel) and data entry tasks
• Excellent communication skills with the ability to listen actively and convey information clearly
• Demonstrated phone etiquette and professionalism when interacting with clients over the phone or via digital channels
• Outbound calling experience and familiarity with call center operations are advantageous
• Attention to detail in data entry, and documentation processes
• Ability to analyze client needs quickly and adapt communication style accordingly

Join us as a Client Experience Coordinator if you’re passionate about delivering exceptional service, thrive in fast-paced environments, and want to grow your career in customer-centric roles. We value energetic individuals who are eager to make a positive impact on every client interaction!

Job Type: Full-time

Pay: $49,911.72 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person