Client Experience & Operations Lead

Position: Client Experience & Operations Lead

Location: Dubai

Overview
A premium property-care and housekeeping company is seeking a detail-oriented, service-minded professional to oversee daily field operations, coordinate teams, and maintain high client satisfaction.

The ideal candidate will have strong experience managing day-to-day operations in service-based environments such as hospitality, restaurants, salons, spas, or facility management. The role requires both operational discipline and excellent communication skills.

Responsibilities

• Coordinate and monitor daily cleaning and maintenance schedules across assigned properties.
• Ensure all locations are completed and guest-ready by the required deadlines.
• Communicate professionally with clients and resolve feedback or complaints efficiently.
• Supervise outsourced field teams and drivers, ensuring punctuality, discipline, and quality.
• Conduct periodic inspections and train staff to maintain service standards.
• Track daily progress, report completed tasks, and flag any operational issues promptly.
• Maintain accurate operational records and support management in process improvement.

Requirements

• Minimum 3 years of supervisory or operations experience in hospitality, spa/salon, restaurant, or similar service industries.
• Strong leadership and people-management skills.
• Excellent spoken and written English.
• Well-organized, reliable, and calm under pressure.
• Able to manage multiple tasks and locations independently.
• Valid UAE driving license preferred but not required.

Compensation

• Salary: AED 4,000 - 4,500 (all-inclusive)
• Visa and phone allowance provided
• Monthly performance bonus based on service quality and punctuality
• 6-day work week, 8am-6pm
• Opportunity to grow into Operations Manager within 12 months

Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month