Client Experience Partner

Mus

t currently reside in the Atlanta metro area. The

Client Experience Partner serves as the primary point of contact and support resource for assigned employer groups, ensuring seamless administration of core and voluntary benefit programs. This role is responsible for delivering exceptional customer service, managing benefit inquiries, and supporting day-to-day administration including enrollment, billing, payroll coordination, life event processing, and issue resolution. The Service Coordinator works closely with internal partners, carriers, and employer contacts to ensure accurate, timely, and compliant benefit operations. Tec

hnical Skills and Requirements Bac

• helor’s degree in Business, Human Resources, or a related field preferred; equivalent experience considered. Lif

• e and Health Insurance license 3-5

• years of experience in benefits administration, insurance services, HR, or customer service role involving complex processes. Str

• ong understanding of employer-sponsored benefit programs and related regulations (e.g., COBRA, FMLA, ACA) preferred. Exc

• ellent communication, interpersonal, and problem-solving skills. Hig

• h attention to detail with strong organizational and multitasking abilities. Pro

• ficiency with benefits administration software, HRIS systems, and Microsoft Office applications. Cus

• tomer-focused mindset Pro

• fessional communication Ana

• lytical thinking Ada

• ptability and time management Col

• laboration #LI

-TB2 ‎

#AF