Client Experience & Training Manager

Position Overview
We are looking for a driven and detail-oriented leader to oversee training, job coordination, and quality control across our cleaning teams.

This role is responsible for ensuring every job meets Reactiv standards, every team member is properly trained, and every client has a great experience.

About Us
Reactiv Cleaning Solutions is a high-end commercial cleaning company focused on delivering exceptional quality, reliability, and professionalism. We don’t cut corners—we build long-term relationships through consistent, detailed work.

Key Responsibilities

Training & Onboarding

• Train new cleaners on Reactiv systems, checklists, and expectations
• Conduct hands-on job site training
• Reinforce attention to detail and company standards

Job Coordination

• Assist in scheduling and organizing cleaning jobs
• Ensure teams are properly staffed and prepared
• Communicate clearly with team members about assignments and expectations

Quality Control

• Perform job site inspections
• Identify missed items and coach team members
• Ensure consistency across all client locations

Team Leadership

• Support and motivate cleaning staff
• Address performance issues with accountability
• Promote teamwork and a positive work environment

What We’re Looking For

• Strong attention to detail (this is critical)
• Leadership mindset—someone who takes ownership
• Excellent communication skills
• Reliable and organized
• Ability to work independently and make decisions

Our Core Values

• Teamwork
• Accountability
• Attention to Detail
• Strong Work Ethic

Why Join Reactiv

• Be part of a growing, high-end cleaning company
• Opportunity to lead and build a team
• Make a direct impact on company growth and client satisfaction

Pay: From $22.00 per hour

Benefits:

• Flexible schedule

Work Location: In person